We are further investigating this issue. The changes that have been made are an improvement, however there are still reports of false positives in the morning (CET) for EU Cloud V4 customers (Frankfurt). Next update will be placed on or before Friday 14 December close of business CET.
Posted 13 days ago. Nov 28, 2018 - 17:39 CET
Over the last few days an increase in the number of false positives for the 'no runtime heartbeat' message in our Mendix Europe cloud has been observed. We are currently in the process of investigating the root cause and will continue to monitor the situation. We will place another update on 27th of November by 17:00 CET.
Posted 15 days ago. Nov 26, 2018 - 18:15 CET
This incident affects: Mendix Cloud V4 (Mendix Cloud V4 EU).