This incident has been resolved. All affected environments should have returned to normal.
Posted Sep 07, 2023 - 15:07 UTC
Monitoring
Our monitoring shows that environment's recovery has started. Affected environments slowly return to normal performance.
Posted Sep 07, 2023 - 14:06 UTC
Update
We are continuing to investigate this issue.
Posted Sep 07, 2023 - 13:38 UTC
Investigating
There is currently a performance issue on our underlying platform provider, AWS, on region eu-central-1 (Frankfurt). The applications have problems connecting to the databases. We strongly advise the customers on the affected region not to restart or deploy their environments.
Posted Sep 07, 2023 - 13:28 UTC
This incident affected: Mendix Cloud (Mendix Cloud EU (Frankfurt)) and Mendix Cloud Dedicated (Mendix Cloud Dedicated US-West Echo).