Update - The root cause of the original incident has been resolved. However, we have reports from a small number of our customers that they still receive Mendix Monitoring alerts now containing 'health.health' warnings. We are currently investigating these reports.
Feb 7, 16:28 CET
Update - We are monitoring the progress of the fix released yesterday, and the situation appears to have greatly improved. If you are still experiencing issues, we recommend re-deploying your application from the Developer Portal. That will ensure that your application is using the latest, and most robust, alerting pipeline.
Jan 25, 17:36 CET
Monitoring - A potential fix has been implemented. We hope that this will greatly reduce the incidence of false positive alerts. We are currently deploying this fix, and will monitor the progress.
Jan 24, 14:41 CET
Update - The issue is caused by the recent growth which is putting some strain on the auxiliary services such as the heartbeat monitoring which is using 3rd party components. In cooperation with the 3rd party supplier, a number of potential issues have been identified and fixed which brought an improvement but have not eradicated the issue completely. We do apologise for the inconvenience and ask for your patience while we are working to resolve this issue completely.
Nov 28, 17:39 CET
Investigating - Over the last few days an increase in the number of false positives for the 'no runtime heartbeat' message in our Mendix Europe cloud has been observed. We are currently in the process of investigating the root cause and will continue to monitor the situation. We will place another update on 27th of November by 17:00 CET.
Nov 26, 18:15 CET
Mendix Services Operational
Team Server Operational
Project Management Operational
Deploy / Operate - Mendix Cloud Operational
Deploy / Operate - SAP Cloud Operational
Launchpad Operational
Modeling (Web) ? Operational
Support portal Operational
Deploy / Operate - IBM Cloud Operational
Mendix Cloud V4 Operational
Mendix Cloud V4 US Operational
Mendix Cloud V4 EU Operational
Mendix Cloud V4 Asia Pacific Operational
Mendix Cloud V4 Free Tier EU Operational
Mendix Cloud V4 UK Operational
Mendix Cloud V4 IE Operational
Mendix Cloud V3 Operational
Mendix Cloud V3 US Operational
Mendix Cloud V3 EU Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mendix Cloud v4 - US Mar 3, 08:00 - Mar 4, 00:00 CET
We will be performing scheduled maintenance on Mendix Cloud v4 - US. An important part of the application infrastructure will be upgraded to the latest version. All Mendix customer applications in this region will need to be stopped and started on the new application infrastructure. Downtime per Mendix application will be minimized to a couple of minutes. This is also the case when you are running your Mendix App in a multi instance setup. During the upgrade it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler.
Posted on Feb 16, 22:11 CET
Mendix Cloud v4 - EU Mar 24, 08:00 - Mar 25, 00:00 CET
We will be performing scheduled maintenance on Mendix Cloud v4 - EU. An important part of the application infrastructure will be upgraded to the latest version. All Mendix customer applications in this region will need to be stopped and started on the new application infrastructure. Downtime per Mendix application will be minimized to a couple of minutes. This is also the case when you are running your Mendix App in a multi instance setup. During the upgrade it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler.
Posted on Feb 20, 12:17 CET
Past Incidents
Feb 22, 2019

No incidents reported today.

Feb 21, 2019

No incidents reported.

Feb 20, 2019

No incidents reported.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019
Completed - The upgrade is finished.
Feb 12, 15:54 CET
Update - It's also possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler again.
Feb 12, 15:17 CET
Verifying - All Mendix Applications have been successfully started on the new application infrastructure. We are currently monitoring the apps in the new application infrastructure and executing some final tests.
Feb 12, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 13:00 CET
Update - This planned maintenance has been rescheduled to February 12, 2019, starting at 12:00 GMT/13:00 CET/21:00 JST.
Jan 28, 12:34 CET
Update - Because of the performance issues we currently have in our Free-Tier environment, which is related to the upgrade of the application infrastructure, we will have to postpone the upgrade of the Mendix Cloud v4 - Asia Pacific environment until further notice.
Dec 4, 08:42 CET
Scheduled - We will be performing scheduled maintenance on Mendix Cloud v4 - Asia Pacific. An important part of the application infrastructure will be upgraded to the latest version. All Mendix customer applications in this region will need to be stopped and started on the new application infrastructure. Downtime per Mendix application will be minimized to a couple of minutes. This is also the case when you are running your Mendix App in a multi instance setup. During the upgrade it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler.
Nov 20, 18:43 CET
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.