'No runtime heartbeat' messages
Update - The issue is caused by the recent growth which is putting some strain on the auxiliary services such as the heartbeat monitoring which is using 3rd party components. In cooperation with the 3rd party supplier, a number of potential issues have been identified and fixed which brought an improvement but have not eradicated the issue completely. We do apologise for the inconvenience and ask for your patience while we are working to resolve this issue completely.
Nov 28, 17:39 CET
Investigating - Over the last few days an increase in the number of false positives for the 'no runtime heartbeat' message in our Mendix Europe cloud has been observed. We are currently in the process of investigating the root cause and will continue to monitor the situation. We will place another update on 27th of November by 17:00 CET.
Nov 26, 18:15 CET
Mendix Services Operational
Team Server   Operational
Project Management   Operational
Deploy / Operate - Mendix Cloud   Operational
Deploy / Operate - SAP Cloud   Operational
Launchpad   Operational
Modeling (Web)   ? Operational
Support portal   Operational
Deploy / Operate - IBM Cloud   Operational
Mendix Cloud V4 Operational
Mendix Cloud V4 US   Operational
Mendix Cloud V4 EU   Operational
Mendix Cloud V4 Asia Pacific   Operational
Mendix Cloud V4 Free Tier EU   Operational
Mendix Cloud V4 UK   Operational
Mendix Cloud V4 IE   Operational
Mendix Cloud V3 Operational
Mendix Cloud V3 US   Operational
Mendix Cloud V3 EU   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
App Store maintenance Jan 21, 07:00-07:30 CET
The Mendix App Store will be under maintenance during this time. It won't be possible to create new apps or to download content from the App Store.
Posted on Jan 16, 15:12 CET
Mendix Cloud V4 - UK Jan 21, 18:00 - Jan 22, 02:00 CET
Update - This planned maintenance has been rescheduled to January 21, 2018, starting at 17:00 GMT.
Jan 4, 08:18 CET
Update - Because of the performance issues we had in our Free-Tier environment, which was related to the upgrade of the application infrastructure, we will have to postpone the upgrade of Mendix Cloud v4 - UK until further notice.
Dec 12, 14:48 CET
Scheduled - We will be performing scheduled maintenance on Mendix Cloud v4 - UK. An important part of the application infrastructure will be upgraded to the latest version. All Mendix customer applications in this region will need to be stopped and started on the new application infrastructure. Downtime per Mendix application will be minimized to a couple of minutes. This is also the case when you are running your Mendix App in a multi instance setup. During the upgrade it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler.
Nov 28, 11:47 CET
TLS support < 1.2 will be phased out on Mx Cloud V4 Jan 28, 07:00-15:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 17:25 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 15:43 CET
Scheduled - Starting on Monday January 28th at 07:00 CET, we will implement a change on infrastructure so that incoming connections which do not support TLS 1.2 or higher will stop working. If your app has an API endpoint, we recommend contacting the clients of the API to ensure the client supports TLS 1.2.
Jan 7, 14:47 CET
Mendix Cloud V4 - EU Jan 1, 08:00-20:00 CET
Update - Because of the performance issues we had in our Free-Tier environment, which was related to the upgrade of the application infrastructure, we will postpone the upgrade of Mendix Cloud v4 - EU until further notice.
Dec 12, 14:49 CET
Scheduled - We will be performing scheduled maintenance on Mendix Cloud v4 - EU. An important part of the application infrastructure will be upgraded to the latest version. All Mendix customer applications in this region will need to be stopped and started on the new application infrastructure. Downtime per Mendix application will be minimized to a couple of minutes. This is also the case when you are running your Mendix App in a multi instance setup. During the upgrade it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler.
Nov 30, 16:27 CET
Mendix Cloud V4 - US Jan 1, 08:00-16:00 CET
Update - Because of the performance issues we have in our Free-Tier environment, which is related to the upgrade of the application infrastructure, we will have to postpone the upgrade of Mendix Cloud v4 - US until further notice.
Dec 6, 15:35 CET
Scheduled - We will be performing scheduled maintenance on Mendix Cloud v4 - US. An important part of the application infrastructure will be upgraded to the latest version. All Mendix customer applications in this region will need to be stopped and started on the new application infrastructure. Downtime per Mendix application will be minimized to a couple of minutes. This is also the case when you are running your Mendix App in a multi instance setup. During the upgrade it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler.
Nov 21, 09:21 CET
Mendix Cloud V4 - Asia Pacific Jan 1, 13:00-21:00 CET
Update - Because of the performance issues we currently have in our Free-Tier environment, which is related to the upgrade of the application infrastructure, we will have to postpone the upgrade of the Mendix Cloud v4 - Asia Pacific environment until further notice.
Dec 4, 08:42 CET
Scheduled - We will be performing scheduled maintenance on Mendix Cloud v4 - Asia Pacific. An important part of the application infrastructure will be upgraded to the latest version. All Mendix customer applications in this region will need to be stopped and started on the new application infrastructure. Downtime per Mendix application will be minimized to a couple of minutes. This is also the case when you are running your Mendix App in a multi instance setup. During the upgrade it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler.
Nov 20, 18:43 CET
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019
App Store maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 07:41 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:00 CET
Scheduled - The Mendix App Store will be temporarily unavailable. No new apps can be created or content downloaded during this time.
Jan 15, 14:38 CET
Buildserver maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 07:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:00 CET
Scheduled - The Mendix Build server (that builds MDAs) will be temporarily unavailable. No new MDAs can be created during this time.
Jan 15, 17:09 CET
Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
SAP Cloud Portal Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 07:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 07:00 CET
Scheduled - We will be doing a maintenance for SAP Cloud Portal. Some services on home.mendix.com will be unavailable. You will not be able to access Environments and operate your apps deployed to SAP Cloud Platform.
Jan 10, 16:25 CET
Jan 10, 2019
SAP Cloud Portal Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 07:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 07:00 CET
Scheduled - We will be doing a maintenance for SAP Cloud Portal. Some services on home.mendix.com will be unavailable. You will not be able to access Environments and operate your apps deployed to SAP Cloud Platform.
Jan 9, 13:57 CET
Jan 9, 2019
SAP Cloud Portal Release
Completed - Release is done.
Jan 9, 07:03 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 06:00 CET
Scheduled - We will be releasing a new version of our SAP Cloud Portal. Some services on home.mendix.com will be unavailable. You will not be able to access Environments and operate your apps deployed to SAP Cloud Platform.
Jan 8, 16:06 CET
Jan 8, 2019
SAP Cloud Portal Release
Completed - The scheduled maintenance has been completed.
Jan 8, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 06:01 CET
Scheduled - We will be releasing a new version of our SAP Cloud Portal. Some services on home.mendix.com will be unavailable. You will not be able to access Environments and operate your apps deployed to SAP Cloud Platform.
Jan 7, 14:16 CET
Jan 7, 2019
Mendix Cloud v3 EU - Partial Outage
Resolved - All environments and the Team Server are back online.
Jan 7, 17:13 CET
Investigating - We're experiencing physical server instability on 1 physical server in Mendix Cloud v3 EU. A number of customer applications and the Team Server will have to be evacuated to another physical server. During this action these applications will be unavailable. We are restarting them on standby infrastructure.
Jan 7, 16:38 CET
Jan 6, 2019

No incidents reported.

Jan 5, 2019
Short maintenance Mendix Cloud v3
Completed - The scheduled maintenance has been completed.
Jan 5, 20:27 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 20:00 CET
Scheduled - Maintenance will be executed on the internal messaging network of Mendix Cloud V3 to improve its stability. During the maintenance window, there will be short periods of time in which it will not be possible to execute actions on your application in Mendix Cloud V3 EU, like starting, stopping, showing current log file, etc. Actual running application processes will not be interrupted.
Dec 31, 10:41 CET
Jan 4, 2019
Identity Services Release
Completed - The scheduled maintenance has been completed.
Jan 4, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 07:30 CET
Scheduled - We will be releasing a new version of our Identity Services. Some services on home.mendix.com will be unavailable. You will not be able to sign-in during this time.
Jan 3, 17:10 CET
Jan 3, 2019
IBM Cloud Integration problems
Resolved - Issue resolved.
Jan 3, 16:52 CET
Monitoring - Fix is applied, testing in progress.
Jan 3, 15:41 CET
Identified - The issue is identified, resolution is in progress.
Jan 3, 10:59 CET
Investigating - Due to misconfiguration between platforms, IBM Cloud Integration is temporarily out of service. Engineers are working to resolve the problem and updates will be provided.
Jan 3, 10:44 CET
Check constant values and scheduled event states before deploying your app
Resolved - A new version of the Cloud Portal has now been released which among other improvements has resolved this issue.
Jan 3, 07:25 CET
Update - We'll be updating Developer Portal with a fix to stabilise the issue Tuesday morning (see scheduled maintenance). We continue to work on this to resolve this with a permanent solution.
Dec 10, 20:12 CET
Investigating - We've received some reports that constant values and scheduled event states were not correctly converted with the Cloud Portal release of December 1. This can result in one or more constant values and scheduled event states being reverted to the default value. When you're deploying a new revision of your application, please double-check the constant values before restarting the application, to make sure the correct value is getting deployed. If needed, correct the value. Once a value has been corrected, the correct value will be retained.

We are investigating the root cause of this issue and are working on a permanent solution.
Dec 7, 09:35 CET
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