Monitoring - We have restarted the affected component and are monitoring the performance.
Jun 11, 16:53 CEST
Investigating - We are continuing to investigate the issue. We observe considerable slowness in accessing and performing any action in the Deploy section of the Developer Portal.
Jun 11, 14:55 CEST
Monitoring - We have restarted the affected component and are monitoring the performance.
Jun 11, 14:37 CEST
Investigating - We have observed and are investigating the degraded performance of the Developer Portal.
Jun 11, 14:13 CEST
Mendix Services Operational
Team Server Operational
Project Management Operational
Deploy - Mendix Cloud Operational
Deploy - SAP Cloud Operational
Studio ? Operational
Studio Pro Operational
Support Portal Operational
Academy Operational
Data Hub ? Operational
Control Center ? Operational
Forum Operational
Mendix Cloud V3 Operational
Mendix Cloud V3 US Operational
Mendix Cloud V3 EU Operational
Mendix Cloud V4 Operational
Mendix Cloud V4 US-East Operational
Mendix Cloud V4 EU Operational
Mendix Cloud V4 Asia Pacific Operational
Mendix Cloud V4 Free Tier EU Operational
Mendix Cloud V4 UK Operational
Mendix Cloud V4 IE Operational
Mendix Cloud Dedicated EU-1 Operational
Mendix Cloud V4 US-West Operational
Mendix for Private Cloud Operational
Deploy / Operate - Mendix for Private Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Developer Portal Maintenance Jun 15, 07:00-08:00 CEST
We will be performing maintenance on our Developer Portal. All services on home.mendix.com will be unavailable. You will not be able to administer or deploy apps during this time.
Posted on May 31, 16:26 CEST
Marketplace Maintenance Jun 16, 07:00-08:30 CEST
The Mendix Marketplace will be under maintenance during this time. It won't be possible to create new components or to download content from the Marketplace.
Posted on May 19, 15:59 CEST
Developer Portal Maintenance Jun 20, 10:00-12:00 CEST
We will be performing maintenance on our Developer Portal. All services on home.mendix.com will be unavailable. You will not be able to administer or deploy apps during this time.
Posted on Jun 1, 14:50 CEST
Mendix Cloud Dedicated EU-1 Jun 21, 09:00-13:00 CEST
Maintenance is scheduled for the application infrastructure of Mendix Cloud Dedicated EU-1. The maintenance will improve the security and stability of the Mendix Cloud platform. A 4 hour maintenance window is planned.

Start: Monday, June 21st, 2021, 07:00 UTC (09:00 CEST)
End: Monday, June 21st, 2021, 11:00 UTC (13:00 CEST)

Impact on Mendix apps

During the maintenance the Runtime Engines (application instances) of your Mendix applications will be restarted and deployed to the same application infrastructure. This is executed automatically in no specific order. Only one Runtime Engine of your multi-instance app will be restarted at a time. There will be no unavailability for apps running in a multi-instance setup (apps that are horizontally scaled and have multiple Runtime Engines). Unavailability for single instance apps will be minimized to a couple of seconds. During the maintenance, management and deployment to this region from the Developer Portal and Webmodeler will be limited.
Posted on Jun 7, 17:29 CEST
Mendix Cloud V4 - UK Jun 21, 09:00-13:00 CEST
Maintenance is scheduled for the application infrastructure of Mendix Cloud V4 - UK. The maintenance will improve the security and stability of the Mendix Cloud platform. A 4 hour maintenance window is planned.

Start: Monday, June 21st, 2021, 07:00 UTC (08:00 BST)
End: Monday, June 21st, 2021, 11:00 UTC (12:00 BST)

Impact on Mendix apps

During the maintenance the Runtime Engines (application instances) of your Mendix applications will be restarted and deployed to the same application infrastructure. This is executed automatically in no specific order. Only one Runtime Engine of your multi-instance app will be restarted at a time. There will be no unavailability for apps running in a multi-instance setup (apps that are horizontally scaled and have multiple Runtime Engines). Unavailability for single instance apps will be minimized to a couple of seconds. During the maintenance, management and deployment to this region from the Developer Portal and Webmodeler will be limited.
Posted on Jun 7, 17:26 CEST
Mendix Cloud V4 - US-West Jun 21, 09:00-13:00 CEST
Maintenance is scheduled for the application infrastructure of Mendix Cloud V4 - US West. The maintenance will improve the security and stability of the Mendix Cloud platform. A 4 hour maintenance window is planned.

Start: Monday, June 21st, 2021, 07:00 UTC (12:00 PT)
End: Monday, June 21st, 2021, 11:00 UTC (04:00 PT)

Impact on Mendix apps

During the maintenance the Runtime Engines (application instances) of your Mendix applications will be restarted and deployed to the same application infrastructure. This is executed automatically in no specific order. Only one Runtime Engine of your multi-instance app will be restarted at a time. There will be no unavailability for apps running in a multi-instance setup (apps that are horizontally scaled and have multiple Runtime Engines). Unavailability for single instance apps will be minimized to a couple of seconds. During the maintenance, management and deployment to this region from the Developer Portal and Webmodeler will be limited.
Posted on Jun 7, 17:25 CEST
Mendix Cloud V4 - Asia Pacific Jun 21, 09:00-13:00 CEST
Maintenance is scheduled for the application infrastructure of Mendix Cloud V4- Asia Pacific. The maintenance will improve the security and stability of the Mendix Cloud platform. A 4 hour maintenance window is planned.

Start: Monday, June 21st, 2021, 07:00 UTC (16:00 JST, 15:00 SGT)
End: Monday, June 21st, 2021, 11:00 UTC (20:00 JST, 19:00 SGT)

Impact on Mendix apps

During the maintenance the Runtime Engines (application instances) of your Mendix applications will be restarted and deployed to the same application infrastructure. This is executed automatically in no specific order. Only one Runtime Engine of your multi-instance app will be restarted at a time. There will be no unavailability for apps running in a multi-instance setup (apps that are horizontally scaled and have multiple Runtime Engines). Unavailability for single instance apps will be minimized to a couple of seconds. During the maintenance, management and deployment to this region from the Developer Portal and Webmodeler will be limited.
Posted on Jun 7, 15:41 CEST
Mendix Cloud V4 - IE Jun 22, 09:00-13:00 CEST
Maintenance is scheduled for the application infrastructure of Mendix Cloud V4 - IE. The maintenance will improve the security and stability of the Mendix Cloud platform. A 4 hour maintenance window is planned.

Start: Tuesday, June 22nd, 2021, 07:00 UTC (08:00 IST)
End: Tuesday, June 22nd, 2021, 11:00 UTC (12:00 IST)

Impact on Mendix apps

During the maintenance the Runtime Engines (application instances) of your Mendix applications will be restarted and deployed to the same application infrastructure. This is executed automatically in no specific order. Only one Runtime Engine of your multi-instance app will be restarted at a time. There will be no unavailability for apps running in a multi-instance setup (apps that are horizontally scaled and have multiple Runtime Engines). Unavailability for single instance apps will be minimized to a couple of seconds. During the maintenance, management and deployment to this region from the Developer Portal and Webmodeler will be limited.
Posted on Jun 7, 18:04 CEST
Mendix Cloud V4 - EU Jun 22, 09:00-13:00 CEST
Maintenance is scheduled for the application infrastructure of Mendix Cloud V4 - EU. The maintenance will improve the security and stability of the Mendix Cloud platform. A 4 hour maintenance window is planned.

Start: Tuesday, June 22nd, 2021, 07:00 UTC (09:00 CEST)
End: Tuesday, June 22nd, 2021, 11:00 UTC (13:00 CEST)

Impact on Mendix apps

During the maintenance the Runtime Engines (application instances) of your Mendix applications will be restarted and deployed to the same application infrastructure. This is executed automatically in no specific order. Only one Runtime Engine of your multi-instance app will be restarted at a time. There will be no unavailability for apps running in a multi-instance setup (apps that are horizontally scaled and have multiple Runtime Engines). Unavailability for single instance apps will be minimized to a couple of seconds. During the maintenance, management and deployment to this region from the Developer Portal and Webmodeler will be limited.
Posted on Jun 7, 17:57 CEST
Mendix Cloud V4 - US-East Jun 22, 09:00-13:00 CEST
Maintenance is scheduled for the application infrastructure of Mendix Cloud V4 - US East. The maintenance will improve the security and stability of the Mendix Cloud platform. A 4 hour maintenance window is planned.

Start: Tuesday, June 22nd, 2021, 07:00 UTC (03:00 ET)
End: Tuesday, June 22nd, 2021, 11:00 UTC (07:00 ET)

Impact on Mendix apps

During the maintenance the Runtime Engines (application instances) of your Mendix applications will be restarted and deployed to the same application infrastructure. This is executed automatically in no specific order. Only one Runtime Engine of your multi-instance app will be restarted at a time. There will be no unavailability for apps running in a multi-instance setup (apps that are horizontally scaled and have multiple Runtime Engines). Unavailability for single instance apps will be minimized to a couple of seconds. During the maintenance, management and deployment to this region from the Developer Portal and Webmodeler will be limited.
Posted on Jun 7, 18:00 CEST
To improve security and scalability of the connections made to applications in Mendix Cloud v4 on July 1st, 2021, we will enable ingress support for Internet Protocol Version 6 (IPv6) in Mendix Cloud v4. This will happen automatically, there is no need to redeploy your app.

Enabling support for IPv6 means that clients who access your Mendix applications which have configured Access Restriction Profiles may not be able to connect to them when using IPv6.

What does this mean for you?
We are informing you about this date so that you can plan to update your Access Restriction Profiles and inform users about this change.

You can configure IPv6 ranges before July 1st, but the change will only come into effect on that date. Instructions for setting IP ranges can be found in the Access Restriction Profiles documentation.

Test your clients
You can test whether your client (browser or integrating client) is using IPv6, by using https://ipv6-test.com/.

Impact
Any clients that use IPv6 to connect to applications with configured Access Restriction Profiles may experience connectivity issues from July 1st, 2021 onwards.

Important note
Customers who are going to be directly impacted by this activity are going to receive separate email communications (sent only to the Technical Contacts) with extensive reports to take corrective actions.
Posted on Apr 29, 13:15 CEST
Past Incidents
Jun 12, 2021

No incidents reported today.

Jun 11, 2021
Resolved - This incident has been resolved.

A major malfunction in an AWS service affecting a single availability zone in eu-central-1 (Frankfurt) region made our web servers unavailable for some time. This made apps running in this region unreachable for some time, although they were still running. In order to restore service, we deployed and alternative web server solution, bypassing the malfunctioning AWS service. As soon as we verified the AWS service was operating normally again, we switched back to normal operations. We’re keeping the workaround on hot standby so we can restore service on very short notice, should this issue recur.
Jun 11, 09:47 CEST
Update - We are continuing to monitor for any further issues.
Jun 11, 09:43 CEST
Update - We are continuing to monitor for any further issues.
Jun 11, 00:50 CEST
Monitoring - We have failed over the impacted infrastructure that was heavily impacting the platform and the applications on the Frankfurt cluster.
We are seeing that the apps are once again accessible starting 12:30AM CEST.
We are still monitoring the situation closely.
Jun 11, 00:49 CEST
Update - We are currently impacted by service interruption by AWS Frankfurt causing Mendix Platform and customer apps hosted in Frankfurt region to be unavailable at this time.
Due to the connectivity issues at AWS we are observing that the below services are also impacted-

- Login service
- App deployments
- Backups
- Logging, monitoring and alerting
- Marketplace
- Platform APIs

We are looking into the issue currently and working closely with AWS team.
Jun 11, 00:11 CEST
Investigating - Amazon Elastic Compute Cloud (Frankfurt) is suffering from connectivity issues and as a result our Cloud V4 infrastructure is impacted. We are currently investigating the issue.
Jun 10, 23:25 CEST
Completed - The scheduled maintenance has been completed.
Jun 11, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 07:30 CEST
Scheduled - We will be performing maintenance on our Forum. All services on forum.mendix.com will be unavailable.
Jun 8, 15:46 CEST
Completed - The scheduled maintenance has been completed.
Jun 11, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 07:00 CEST
Scheduled - We will be updating our Developer Portal. During the update some services on https://home.mendix.com will be unavailable; you will not be able to use the Deploy sections in the menu or use the Deployment API.
Jun 10, 09:22 CEST
Jun 10, 2021
Resolved - The incident has been resolved. The Forum is working as normal again.
Jun 10, 16:10 CEST
Monitoring - The fix has been implemented. All users have access to the Forum again. We are monitoring the situation.
Jun 10, 09:07 CEST
Investigating - We have observed and are investigating a reduction in the functionality of the Forum.
Jun 9, 18:18 CEST
Resolved - This incident is fully resolved now. Please reach out to Mendix support in case you are still facing any issues.
Jun 10, 13:32 CEST
Monitoring - We have implemented a fix for the issue since our last update. All the applications should be working as expected on the Cloud v3 infrastructure now.
We are actively monitoring the systems which were impacted due to this issue.
Jun 10, 09:57 CEST
Update - We have identified a solution to fix the immediate problem. We will execute a migration on the storage service, taking customers from the unhealthy host to a new healthy host. This will not incur downtime to affected customer applications.

We are performing this maintenance immediately. Once this maintenance is completed, customers should notice that their applications are once again accessible.

If your application remains inaccessible after this process, the issue is likely in the application, and you should first try to restart or redeploy the application, and failing that, contact Mendix Support for further resolution.
Jun 8, 20:40 CEST
Update - We're continuing to work with the highest priority on this issue, together with our hardware providers. We don't have any specific ETA at this point in time.

We've considered a few alternatives for affected customers, but none of them were feasible, for reasons of data integrity.

We will continue to share updates here as and when the situation changes.
Jun 8, 17:48 CEST
Update - We're continuing to investigate this issue with priority along with our hardware providers.
Jun 8, 16:44 CEST
Identified - After further investigation, we have determined that the root cause of the issue is a connectivity issue between applications and their storage devices.

When applications read and write files, these operations may be slow, or time out completely. Applications can still interact with their database without being affected.

The control plane actions above (start, restart, stop, restore backup, deploy model) also involve disk reads and writes, which is why they are also affected.

We're continuing to work, along with our hardware providers, to fix the issue.
Jun 8, 14:04 CEST
Update - We have also observed that there is a risk of extended downtime of your action if any control plane actions are taken: if the app is started, restarted, stopped, a new model is deployed, or a backup is restored.

Mendix can manually initiate these actions on your behalf, but because of the issues with the underlying infrastructure, this downtime can be up to 1 hour.

Thus, we strongly recommend that customers don't perform any of these actions unless they are highly necessary. If you need further guidance, please reach out directly to Mendix Support, referencing this message.
Jun 8, 13:21 CEST
Update - We've observed that a number of apps are intermittently unreachable in one of our Cloud V3 datacenters. So far, we have identified that the issue is with one specific component of our base infrastructure.

We're continuing to investigate this issue with priority.
Jun 8, 11:43 CEST
Investigating - We are currently investigating an issue on our Cloud v3 infrastructure.
From our initial findings we have noticed that few applications running on the impaired infrastructure are not reachable.
We will be sharing more updates shortly.
Jun 8, 10:48 CEST
Completed - The scheduled maintenance has been completed.
Jun 10, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 08:01 CEST
Scheduled - We will be updating our Mendix for Private Cloud Developer Portal. After the release, you can check https://docs.mendix.com/releasenotes/developer-portal/deployment for release notes. Some services on https://privatecloud.mendixcloud.com/ will be unavailable. During the update you will not be able to access Environments and operate your apps deployed to Mendix For Private Cloud Platform.
Jun 9, 16:04 CEST
Completed - The scheduled maintenance has been completed.
Jun 10, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 08:00 CEST
Scheduled - The Data Hub Catalog will have a short downtime because of a release.
Jun 8, 11:56 CEST
Completed - The scheduled maintenance has been completed.
Jun 10, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 07:00 CEST
Scheduled - We will be updating our Developer Portal. During the update some services on https://home.mendix.com will be unavailable; you will not be able to use the Deploy sections in the menu or use the Deployment API.
May 28, 13:23 CEST
Jun 9, 2021
Completed - The scheduled maintenance has been completed.
Jun 9, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 07:00 CEST
Scheduled - We will be updating our Mendix for Private Cloud Developer Portal. After the release, you can check https://docs.mendix.com/releasenotes/developer-portal/deployment for release notes. Some services on https://privatecloud.mendixcloud.com/ will be unavailable. During the update you will not be able to access Environments and operate your apps deployed to Mendix For Private Cloud Platform.
Jun 8, 13:16 CEST
Jun 8, 2021
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Completed - The scheduled maintenance has been completed.
Jun 3, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:30 CEST
Scheduled - The Data Hub Catalog will have a short downtime because of a release.
Jun 2, 14:33 CEST
Completed - The scheduled maintenance has been completed.
Jun 3, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 CEST
Scheduled - The Mendix Marketplace will be under maintenance during this time. It won't be possible to create new components or to download content from the Marketplace.
May 19, 15:58 CEST
Jun 2, 2021
Completed - The scheduled maintenance has been completed.
Jun 2, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 07:00 CEST
Scheduled - We will be performing maintenance on our Developer Portal. Some services on home.mendix.com will be unavailable. You will not be able to access Environments and operate your apps deployed to SAP Cloud Platform.
May 28, 16:16 CEST
Jun 1, 2021
Completed - The scheduled maintenance has been completed.
Jun 1, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 07:00 CEST
Scheduled - We will be releasing a new version of Control Center. All services on https://controlcenter.mendix.com will be unavailable. You will not be able to access Mendix Admin functionalities or any other Control Center pages during this time.
May 27, 10:49 CEST
May 31, 2021
Completed - The scheduled maintenance has been completed.
May 31, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 07:00 CEST
Scheduled - The Mendix Marketplace will be under maintenance during this time. It won't be possible to create new components or to download content from the Marketplace.
May 18, 11:23 CEST
May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.