All Systems Operational
Mendix Services Operational
Team Server   Operational
Project Management   Operational
Deploy / Operate - Mendix Cloud   Operational
Deploy / Operate - SAP Cloud   Operational
Launchpad   Operational
Modeling (Web)   ? Operational
Mendix Cloud V3 Operational
Mendix Cloud V3 US   Operational
Mendix Cloud V3 EU   Operational
Mendix Cloud V4 Operational
Mendix Cloud V4 US   Operational
Mendix Cloud V4 EU   Operational
Mendix Cloud V4 Asia Pacific   Operational
Mendix Cloud V4 Free Tier EU   Operational
Mendix Cloud V4 UK   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Developer Portal Update Aug 17, 07:20-08:00 CEST
We will be releasing a new version of our Developer Portal. All services on home.mendix.com will be unavailable. You will not be able to administer apps or deploy them during this time.
Posted on Aug 16, 09:52 CEST
Upgrade Free Tier Mendix Cloud EU Aug 19, 06:00-07:00 CEST
Due to an increase in usage of the Free Tier EU Mendix Cluster, new customers are experiencing slowdowns in the creation of application environments. As a result of this slowdown the initial publish may timeout. Customers will see an error "FAILED_DEPLOYMENT". To (partially) remedy this, we will upgrade the backend database for our free tier cluster. This is not the application database, but the database used by one of our internal services.

During the maintenance period, customers will not be able to create new applications. In a few cases, when the application went to sleep, customers may experience downtime.
Posted on Aug 16, 10:00 CEST
Past Incidents
Aug 16, 2018
Upload backup does not upload files
Resolved - This incident has been resolved.
Aug 16, 19:12 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 16, 17:44 CEST
Identified - During a release of our backup component July 24 2018, we introduced an error which broke part of the backup upload functionality in Mendix Cloud V4. You will be affected by this if you downloaded a full backup or a files only backup from one environment and then uploaded it into a different environment. If that happens the filedocuments in your backup will not have been restored.

We are currently implementing a fix for this, which we plan to roll out within the next two days. In case your were affected by this bug and are missing filedocuments in an environment, you will need to re-upload your previous backup after we release the fix. This does not require a restore, just an upload.
Aug 15, 20:45 CEST
Aug 14, 2018
First deployment fails in Mendix Cloud V4
Resolved - Some customers may experience issues with first deployments to their new environments. This is has been solved by manually restarting the deployment system. It's advised to retry deployment.
Aug 14, 13:51 CEST
Identity Services Release
Completed - The scheduled maintenance has been completed.
Aug 14, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 07:30 CEST
Scheduled - We will be releasing a new version of our Identity Services. Some services on home.mendix.com will be unavailable. You will not be able to sign-in during this time.
Aug 13, 16:22 CEST
Aug 13, 2018
Buildserver not able to build Deployment Packages
Resolved - Due to a configuration error the Buildserver was not able to build Deployment Packages between 15:21:26 and 15:37:09 CEST. This impacted "Create package from teamserver" from the Platform Portal, deployment from the Mendix Modeler and Free Apps deployments.
Aug 13, 15:40 CEST
Developer Portal Update
Completed - The scheduled maintenance has been completed.
Aug 13, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 07:00 CEST
Scheduled - We will be releasing a new version of our Developer Portal. See https://docs.mendix.com/releasenotes/developer-portal/ for release notes. Some services on home.mendix.com will be unavailable. You will not be able to use the Deploy or Operate sections in the menu or use the Deployment API.
Aug 10, 19:41 CEST
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018
False positive alerts sent for applications in EU
Postmortem - Read details
Aug 15, 10:42 CEST
Resolved - This incident has been resolved.
Aug 9, 09:56 CEST
Update - The heavy load was caused by today's maintenance. After our blue-green upgrade, the previous version of our alerting server did not shut down properly. This meant that two alerting components were putting alerts into our alerting database, which was unable to process this double load over a longer period.
Aug 8, 21:14 CEST
Monitoring - Due to heavy load, the alerting system started to fail. We have scaled up the related component and are monitoring the recovery.
Aug 8, 21:07 CEST
Investigating - We're investigating why incorrect alerts were sent out to subscribers of application alerts.
Aug 8, 20:12 CEST
Aug 8, 2018
Update alerting stack
Completed - The scheduled maintenance has been completed.
Aug 8, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 09:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Aug 6, 17:02 CEST
Scheduled - Over the last few months we have made several improvements to our alerting stack, to improve the timeliness of alerts. As a consequence we will reduce the runtime heartbeat timeout from 15 minutes to 3 minutes. We do this to ensure no alerts are accidentally missed by the customer. We will reduce the heartbeat timout this stepwise on 8 August 2018, while monitoring our customers applications for false positives.

In some cases, customers may experience a false positive for the runtime heartbeat alert. This probably means your application does not use the new alerting stack. In this case, the problem can made to go away by doing a transport and then a restart of the application.
Aug 8, 00:00 CEST
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

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