Mendix Technology B.V. Status

Mendix Platform Status

All Systems Operational

Mendix Services Operational

Team Server Operational

Project Management Operational

Deploy - Mendix Cloud Operational

Deploy - SAP Cloud Operational

Studio Operational

Studio Pro Operational

Support Portal Operational

Academy Operational

Data Hub Operational

Control Center Operational

Forum Operational

Marketplace Operational

Shop Operational

Developer profile Operational

Model Server Operational

SignUp Operational

Project Guidance Operational

Native Mobile Builder Operational

Mendix Cloud V3 Operational

Mendix Cloud V3 US Operational

Mendix Cloud V3 EU Operational

Mendix Cloud V4 Operational

Mendix Cloud V4 US-East Operational

Mendix Cloud V4 EU Operational

Mendix Cloud V4 Asia Pacific Northeast Operational

Mendix Cloud V4 Free Tier EU Operational

Mendix Cloud V4 UK Operational

Mendix Cloud V4 IE Operational

Mendix Cloud V4 US-West Operational

Mendix Cloud V4 Australia Operational

Mendix Cloud V4 Canada Operational

Mendix Cloud V4 Singapore Operational

Mendix Cloud V4: Backups Operational

Mendix Cloud V4: Logging, Monitoring, and Alerting Services Operational

Mendix for Private Cloud Operational

Deploy / Operate - Mendix for Private Cloud Operational

App Services Operational

3D Viewer Sample App Operational

STS Service Operational

Cognitive AI Sample App Operational

Email Service Operational

Intelligent Document Service Operational

Receipt Processing Operational

Invoice Processing Operational

Mendix Cloud Dedicated Operational

Mendix Cloud Dedicated APAC Operational

Mendix Cloud Dedicated US-West Operational

Mendix Cloud Dedicated EU Operational

Mendix Cloud Dedicated US-East Operational

Mendix Cloud Dedicated UK Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

https://support.mendix.com/ maintenance Jul 6, 03:00-03:15 CEST

The Support portal will be undergoing maintenance.
Posted on Jun 23, 08:06 CEST

https://offboard.mendixcloud.com/ maintenance Jul 6, 03:00-03:30 CEST

https://offboard.mendixcloud.com/ will not be available during this time.
Posted on Jun 23, 08:00 CEST

Developer Portal Maintenance Jul 7, 07:00-08:00 CEST

We will be updating our Developer Portal. During the update some services on https://home.mendix.com will be unavailable. You will not be able to use the Deploy sections in the menu or use the Deployment API.
Posted on Jun 16, 11:31 CEST

Data Hub Catalog Maintenance Jul 7, 08:00-08:30 CEST

The Data Hub Catalog (hub.mendix.com) will be temporarily unavailable due to maintenance. During this time, it won't be possible to access the Catalog app via the web, or to search the Catalog using the Studio or Studio Pro Data Hub panes.
Posted on Jun 22, 09:56 CEST

https://newnode.mendix.com Maintenance Jul 11, 22:00-23:00 CEST

https://newnode.mendix.com will not be available during this time.
Posted on Jun 28, 00:06 CEST

Developer Portal Update Jul 14, 07:00-08:00 CEST

We will be releasing a new version of our Developer Portal. All services on sprintr.home.mendix.com will be unavailable. You will not be able to administer apps or deploy them during this time.
Posted on Jun 10, 10:30 CEST

Data Hub Catalog Maintenance Jul 14, 08:00-08:30 CEST

Developer Portal Maintenance Jul 21, 07:00-08:00 CEST

Past Incidents

Jul 4, 2022

No incidents reported today.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

Developer Portal Maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 16:01 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 10:00 CEST

Scheduled - We will be performing maintenance on our Developer Portal. All services on sprintr.home.mendix.com will be unavailable. You will not be able to administer or deploy apps during this time.
Jun 24, 10:55 CEST

Jul 1, 2022

No incidents reported.

Jun 30, 2022

Document Data capture service outage

Resolved - This incident has been resolved.
Jun 30, 14:55 CEST

Identified - Our team has encountered the issue in creating Model for Document data capture services which resulted in issue is creating model and extraction.
We have identified the issue and working on the fix.
Jun 30, 13:19 CEST

Academy Update

Completed - The scheduled maintenance has been completed.
Jun 30, 09:01 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 08:00 CEST

Scheduled - We will be releasing a new version of Academy. All services on https://academy.mendix.com will be unavailable. You will not be able to access learning paths or other Academy pages during this time.
Jun 29, 15:46 CEST

Forum maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 09:01 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 08:00 CEST

Scheduled - During this time it is not possible to ask questions, post answer and comments or spread your ideas.
Jun 29, 16:36 CEST

Project Guidance Update

Completed - The scheduled maintenance has been completed.
Jun 30, 09:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 08:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Jun 29, 16:31 CEST

Scheduled - We will be releasing a new version of Project Guidance. All services on https://guidance.mendix.com will be unavailable.
Jun 29, 16:30 CEST

SignUp UI

Completed - The scheduled maintenance has been completed.
Jun 30, 09:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 08:00 CEST

Scheduled - We will be releasing a new version of SignUp UI. All services on https://signup.mendix.com will be unavailable. You will not be able to sign up in Mendix during this time.
Jun 29, 14:50 CEST

Marketplace Maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 08:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 07:01 CEST

Scheduled - The Mendix Marketplace will be under maintenance during this time. It won't be possible to create new components or to download content from the Marketplace.
Jun 29, 14:24 CEST

Marketplace Maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 08:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 07:00 CEST

Scheduled - The Mendix Marketplace will be under maintenance during this time. It won't be possible to create new components or to download content from the Marketplace.
Jun 28, 19:05 CEST

Data Hub Catalog Maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 08:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 08:00 CEST

Scheduled - The Data Hub Catalog (hub.mendix.com) will be temporarily unavailable due to maintenance. During this time, it won't be possible to access the Catalog app via the web, or to search the Catalog using the Studio or Studio Pro Data Hub panes.
Jun 15, 10:30 CEST

Developer Portal Update

Completed - The scheduled maintenance has been completed.
Jun 30, 08:01 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 07:00 CEST

Scheduled - We will be releasing a new version of our Developer Portal. All services on sprintr.home.mendix.com will be unavailable. You will not be able to administer apps or deploy them during this time.
Jun 10, 10:29 CEST

Jun 29, 2022

Renew SSL/TLS certificates for certain domains in mendixcloud.com

Completed - The scheduled maintenance has been completed.
Jun 29, 10:23 CEST

In progress - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 29, 10:22 CEST

Verifying - Verification is currently underway for the maintenance items.
Jun 29, 10:19 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:05 CEST

Scheduled - On June 29th we will renew the SSL/TLS certificates for the list of domains below:

*.apps.au-1a.mendixcloud.com
*.apps.ca-1a.mendixcloud.com

Current certificate details for: *.apps.au-1a.mendixcloud.com:
- Subject: CN = *.apps.au-1a.mendixcloud.com
- Issuer: C = GB, ST = Greater Manchester, L = Salford, O = Sectigo Limited, CN = Sectigo RSA Domain Validation Secure Server CA
- Validity: Jul 1 00:00:00 2021 GMT -- Jul 1 23:59:59 2022 GMT
- SHA-256 Fingerprint:
D8:D1:62:06:32:DF:C9:A5:C6:34:6A:48:2A:34:50:C9:E4:DE:35:93:43:C1:F6:AD:D2:05:B2:AB:30:47:89:CF
- SHA-1 Fingerprint:
53:35:F6:16:46:D9:5D:C7:9B:9B:AD:5F:83:B2:D5:6A:F3:5E:63:CD

New certificate details for: *.apps.au-1a.mendixcloud.com
- Subject: CN = *.apps.au-1a.mendixcloud.com
- Issuer: C = GB, ST = Greater Manchester, L = Salford, O = Sectigo Limited, CN = Sectigo RSA Domain Validation Secure Server CA
- Validity: Jun 15 00:00:00 2022 GMT -- Jun 15 23:59:59 2023 GMT
- SHA-256 Fingerprint:
E9:EA:D5:95:6E:CE:87:3F:3E:61:6F:3E:A7:0D:6A:40:44:73:7B:F5:D9:39:6A:CA:CA:DF:DE:48:86:E4:7C:25
- SHA-1 Fingerprint:
E4:3D:F6:22:68:AE:E7:2D:0A:10:8E:99:C7:30:50:10:9E:FC:BE:34

-------------------------------------------------------

Current certificate details for: *.apps.ca-1a.mendixcloud.com
- Subject: CN = *.apps.ca-1a.mendixcloud.com
- Issuer: C = GB, ST = Greater Manchester, L = Salford, O = Sectigo Limited, CN = Sectigo RSA Domain Validation Secure Server CA
- Validity: Jul 1 00:00:00 2021 GMT -- Jul 1 23:59:59 2022 GMT
- SHA256 Fingerprint
48:7B:00:A0:43:0C:78:91:BD:4B:F7:63:AD:70:83:F6:3A:11:B4:3C:24:16:DE:2B:53:E0:E4:31:C0:55:76:7C
- SHA1 Fingerprint
BE:C1:AB:30:72:E2:81:AB:25:5C:31:EB:E1:48:E6:2F:6F:C7:B1:D0

New certificate details for: *.apps.ca-1a.mendixcloud.com
- Subject: CN = *.apps.ca-1a.mendixcloud.com
- Issuer: C = GB, ST = Greater Manchester, L = Salford, O = Sectigo Limited, CN = Sectigo RSA Domain Validation Secure Server CA
- Validity: Jun 15 00:00:00 2022 GMT -- Jun 15 23:59:59 2023 GMT
- SHA256 Fingerprint:
9C:73:81:C6:C9:2A:F3:98:82:0F:7E:C5:EA:2F:6F:15:D2:A5:36:F9:D6:29:90:BC:E6:9B:C6:25:41:17:6E:7C
- SHA1 Fingerprint
BE:14:43:C7:8A:45:DD:11:41:F8:49:6C:B0:43:12:9B:45:65:80:D3
Jun 15, 17:30 CEST

Jun 28, 2022

No incidents reported.

Jun 27, 2022

Mendix Cloud V4: Backups issue US-East (N. Virginia)

Resolved - This incident has been resolved.
Jun 27, 15:30 CEST

Update - We are continuing to investigate this issue.
Jun 27, 15:30 CEST

Investigating - Our engineers have noticed that backups operations are having issues in US-East (N. Virginia) region. We are investigating the issue and working on a fix. During this fix, any running backup operations (create, restore, download, upload) will be interrupted. If you are affected by this, please retry your operation after the incident is fixed.
Jun 27, 14:15 CEST

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

Developer Portal Maintenance

Completed - The scheduled maintenance has been completed.
Jun 24, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:00 CEST

Scheduled - We will be updating our Developer Portal. During the update some services on https://home.mendix.com will be unavailable. You will not be able to use the Deploy sections in the menu or use the Deployment API.
Jun 16, 11:31 CEST

Jun 23, 2022

Developer Profile Maintenance

Completed - The scheduled maintenance has been completed.
Jun 23, 08:42 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:00 CEST

Scheduled - We will be releasing a new version of the Developer Profiles. You will not be able to access the developer profiles, leaderboards, and partner profiles during this time.
Jun 22, 11:42 CEST

Shop maintenance

Completed - The scheduled maintenance has been completed.
Jun 23, 08:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:00 CEST

Scheduled - During this time it is not possible to order you Mendix swag from the shop. Come back to spend your credits.
Jun 22, 14:04 CEST

Data Hub Catalog Maintenance

Completed - The scheduled maintenance has been completed.
Jun 23, 08:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:00 CEST

Developer Portal Update

Completed - The scheduled maintenance has been completed.
Jun 23, 08:21 CEST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 23, 08:21 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:00 CEST

Scheduled - We will be releasing a new version of template browser. All services on https://new.mendix.com will be unavailable. You will not be able to create projects during this time.
Jun 20, 10:58 CEST

Backups Update

Completed - The scheduled maintenance has been completed.
Jun 23, 08:01 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:01 CEST

Scheduled - As part of our ongoing efforts to improve the reliability of backup operations, we are upgrading the backups application database engine in Mendix Cloud V4. During this upgrade, any running backup operations (create, restore, download, upload) will be interrupted. If you are affected by this, please retry your operation after the maintenance window has completed. We understand that this may be inconvenient for customers, but this is an important part of our efforts to improve the reliability of backups for customers in Mendix Cloud V4.
Jun 22, 13:54 CEST

Marketplace Maintenance

Completed - The scheduled maintenance has been completed.
Jun 23, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:00 CEST

Scheduled - The Mendix Marketplace will be under maintenance during this time. It won't be possible to create new components or to download content from the Marketplace.
Jun 22, 10:42 CEST

Jun 22, 2022

No incidents reported.

Jun 21, 2022

Support Portal Not Available

Resolved - We’re happy to inform that our third-party service provider has confirmed the resolution of the issue on their end and our customers are no longer seeing errors.
Jun 21, 12:12 CEST

Monitoring - Our third-party supplier has implemented a fix. The Support Portal is available again. We are continuing to monitor the situation until full recovery.
Jun 21, 09:46 CEST

Update - Our third-party supplier has identified an issue in their infrastructure. They are investigating.
Jun 21, 09:00 CEST

Investigating - We have received reports of our Support Portal not being available. We are investigating.

You can always create a new ticket by sending an email to support[at]mendix.com. You can also reach us by calling one of the following phone numbers:

United States (toll free)
+ 1 855 258 9568

United States (local)
+ 1 617 652 5797

Canada
+ 1 647 362 2092

Netherlands
+31 10 899 0248

China
+ 86 166 216 31396

United Kingdom
+ 44 115 824 5675

Germany
+49 221 988 80479

Singapore
+65 3138 5554

Australia
+61 7 3186 9492
Jun 21, 08:42 CEST

Jun 20, 2022

Mendix Cloud V4 - Australia and Canada

Completed - The scheduled maintenance has been completed.
Jun 20, 17:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Jun 2, 11:28 CEST

Scheduled - Maintenance is scheduled for the application infrastructure of Mendix Cloud V4 - Australia and Mendix Cloud V4 - Canada. The security certificates of the infrastructure will be rotated during this maintenance. An 8 hour maintenance window is planned.

Start: Monday, June 20th, 2022, 08:00 UTC (09:00 CET)
End: Monday, June 20th, 2022, 16:00 UTC (17:00 CET)

Impact on Mendix apps

During the certificate rotation of the infrastructure the Runtime Engines (application instances) of your Mendix applications will be restarted at least 4 times and deployed with new certificates. This is executed automatically in no specific order. Only one Runtime Engine of your multi-instance app will be restarted at a time. There will be no unavailability for apps running in a multi-instance setup (apps that are horizontally scaled and have multiple Runtime Engines). Unavailability for single instance apps will be minimized to a couple of seconds. During the upgrade management and deployment to this region from the Developer Portal and Webmodeler will be limited.
Jun 2, 11:26 CEST