Mendix Technology B.V. Status

Mendix Cloud Status

All Systems Operational

Mendix Services Operational

Team Server Operational

Project Management Operational

Deploy - Mendix Cloud Operational

Deploy - SAP Cloud Operational

Studio Operational

Studio Pro Operational

Support Portal Operational

Academy Operational

Data Hub Operational

Control Center Operational

Mendix Cloud V3 Operational

Mendix Cloud V3 US Operational

Mendix Cloud V3 EU Operational

Mendix Cloud V4 Operational

Mendix Cloud V4 US Operational

Mendix Cloud V4 EU Operational

Mendix Cloud V4 Asia Pacific Operational

Mendix Cloud V4 Free Tier EU Operational

Mendix Cloud V4 UK Operational

Mendix Cloud V4 IE Operational

Mendix Cloud Dedicated EU-1 Operational

Mendix for Private Cloud Operational

Deploy / Operate - Mendix for Private Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Upgrading storage system in Mendix Cloud V3 EU May 10, 09:00 - May 15, 09:00 CEST

We are performing regular maintenance on our storage system in the Mendix Cloud V3 EU.

As such, a subset of all applications will need to be upgraded to a new storage system over the coming weeks. This upgrade will cause downtime of applications, around 5 to 30 minutes per application.

Test and Acceptance environments will be upgraded between 26 April 2021 and 30 April 2021.
Production environments will be upgraded between 10 May 2021 and 14 May 2021.

If your application is one of the applications that will be upgraded, the technical contact of the application in question will already have received a notification via email, in addition to this message.
Posted on Apr 14, 12:50 CEST

Developer Portal Update May 12, 07:00-08:00 CEST

We will be updating our Developer Portal. During the update some services on https://home.mendix.com will be unavailable; you will not be able to use the Deploy sections in the menu or use the Deployment API.
Posted on May 5, 12:05 CEST

Developer Portal Update May 17, 07:00-08:00 CEST

We will be releasing a new version of our Developer Portal. All services on home.mendix.com will be unavailable. You will not be able to administer apps or deploy them during this time.
Posted on May 3, 11:39 CEST

Developer Portal Update May 18, 07:00-08:00 CEST

Cloud v4: Internet Protocol Version 6 (IPv6) Ingress Support Jul 1, 10:00-11:30 CEST

To improve security and scalability of the connections made to applications in Mendix Cloud v4 on July 1st, 2021, we will enable ingress support for Internet Protocol Version 6 (IPv6) in Mendix Cloud v4. This will happen automatically, there is no need to redeploy your app.

Enabling support for IPv6 means that clients who access your Mendix applications which have configured Access Restriction Profiles may not be able to connect to them when using IPv6.

What does this mean for you?
We are informing you about this date so that you can plan to update your Access Restriction Profiles and inform users about this change.

You can configure IPv6 ranges before July 1st, but the change will only come into effect on that date. Instructions for setting IP ranges can be found in the Access Restriction Profiles documentation.

Test your clients
You can test whether your client (browser or integrating client) is using IPv6, by using https://ipv6-test.com/.

Impact
Any clients that use IPv6 to connect to applications with configured Access Restriction Profiles may experience connectivity issues from July 1st, 2021 onwards.

Important note
Customers who are going to be directly impacted by this activity are going to receive separate email communications (sent only to the Technical Contacts) with extensive reports to take corrective actions.
Posted on Apr 29, 13:15 CEST

Past Incidents

May 6, 2021

No incidents reported today.

May 5, 2021

Developer Portal Hotfix

Completed - The scheduled maintenance has been completed.
May 5, 17:15 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 17:00 CEST

Scheduled - We will be releasing a hotfix of our Developer Portal for the issue where team members with monitoring access are not able to access monitoring pages. During the update some services on https://home.mendix.com will be unavailable; you will not be able to use the Deploy sections in the menu or use the Deployment API.
May 5, 13:25 CEST

May 4, 2021

Marketplace Maintenance

Completed - The scheduled maintenance has been completed.
May 4, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 07:00 CEST

Scheduled - The Mendix Marketplace will be under maintenance during this time. It won't be possible to create new components or to download content from the Marketplace.
Apr 28, 18:24 CEST

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

Upgrading storage system in Mendix Cloud V3 EU

Completed - The scheduled maintenance has been completed.
May 1, 09:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 09:00 CEST

Scheduled - We are performing regular maintenance on our storage system in the Mendix Cloud V3 EU.

As such, a subset of all applications will need to be upgraded to a new storage system over the coming weeks. This upgrade will cause downtime of applications, around 5 to 30 minutes per application.

Test and Acceptance environments will be upgraded between 26 April 2021 and 30 April 2021.
Production environments will be upgraded between 10 May 2021 and 14 May 2021.

If your application is one of the applications that will be upgraded, the technical contact of the application in question will already have received a notification via email, in addition to this message.
Apr 14, 12:49 CEST

Apr 30, 2021

Emergency maintenance Mendix Cloud v4 - Free Tier EU

Completed - The scheduled maintenance has been completed.
Apr 30, 12:37 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 12:00 CEST

Scheduled - Emergency maintenance is scheduled for the database infrastructure of Mendix Cloud v4 - Free Tier EU. A 1 hour maintenance window is planned.

Start: Friday, April 30, 2021, 10:00 UTC (12:00 CEST)
End: Friday, April 30, 2021, 11:00 UTC (13:00 CEST)

Impact on Mendix apps

During this maintenance window there will be some short interruptions for the connections the Runtime Engines (application instances) have to the database. The database connections will be automatically restored.
Apr 30, 11:06 CEST

Apr 29, 2021

Developer Portal Update

Completed - The scheduled maintenance has been completed.
Apr 29, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:00 CEST

Scheduled - We will be updating our Developer Portal. During the update some services on https://home.mendix.com will be unavailable; you will not be able to use the Deploy or Operate sections in the menu or use the Deployment API.
Apr 20, 15:03 CEST

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

Developer Portal degraded performance

Resolved - This incident has been resolved.
Apr 26, 18:03 CEST

Monitoring - We have identified the cause of the degraded performance of project creation and Team Server related activities and applied a fix. We will be closely monitoring the results.
Apr 26, 14:45 CEST

Investigating - We have observed and are investigating degraded performance of project creation and Team Server related activities of the Developer Portal.
Apr 26, 13:47 CEST

Apr 25, 2021

Developer Portal Maintenance

Completed - The scheduled maintenance has been completed.
Apr 25, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 08:00 CEST

Scheduled - We will be performing maintenance on our Developer Portal. All services on home.mendix.com will be unavailable. You will not be able to administer or deploy apps during this time.
Apr 16, 14:59 CEST

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

Apr 22, 2021

Developer Portal degraded performance

Resolved - This incident has been resolved.
Apr 22, 11:17 CEST

Update - We have identified the issue as an exhaustion of a specific resource in our Deployment Portal, which caused many requests to respond slowly. This also had additional knock-on effects on other parts of the platform, which also experienced the same slowness responding to requests.

The immediate occurrence of this problem has been mitigated. The team is working on on a root analysis, which can be obtained via our Support channels once it is available.
Apr 14, 10:31 CEST

Monitoring - We have mitigated an issue with the degraded performance of our platform and are monitoring the situation.
Apr 14, 09:35 CEST

Investigating - We have observed and are investigating degraded performance of the Developer Portal.
Apr 14, 08:10 CEST

Update on developer portal issues

Resolved - This incident has been resolved.
Apr 22, 11:16 CEST

Update - We are continuing to monitor for any further issues.
Apr 15, 17:36 CEST

Update - We are continuing to actively monitor the situation.

Our initial mitigations - scaling up capacity - are having the desired effect: the situation has remained stable over the last 24 hours.

Our teams are continuing to work on the solution to mitigate this attack entirely.
Apr 15, 17:34 CEST

Monitoring - Since last week Friday, we have been facing availability issues with our developer portal services. Customer applications were not affected. We have seen intermittent issues specifically with the ability to log on to the Mendix Platform. Also, there were responsiveness issues with our developer portal services. We’re facing a distributed password reuse attack which uses credentials obtained from a 3rd party compromised resources. In essence, our login service is under load.

On Friday, we have scaled up our capacity that allow us to deal with the additional load, while we are working on a solution which is expected soon to mitigate the attack entirely. Our first analysis was that this would take care of user impact, but we’re still seeing many failed login attempts and service availability issues. Also, early yesterday and today, the high load on login caused an issue in a part of our infrastructure.

At this moment, we are working hard to stop the attack while increasing resources to mitigate any further consequences. We realise that the information we have been sharing so far has been generic. This was mainly due to the fact that we were not certain yet of the extent and the impact of this attack. We now are.

Customer applications have not been affected, and as stated, the issues did not affect the functioning of customer apps on the Mendix Cloud. The issues are contained to the developer experience. However, we strongly recommend everyone to frequently update their passwords to take the wind out of the sails of this type of attack. We’ll be posting updates as we progress towards stopping this attack while keeping our services up and running.
Apr 14, 17:58 CEST

Problems signing in to the Mendix Platform

Resolved - This incident has been resolved.
Apr 22, 11:15 CEST

Monitoring - We have observed that some users are experiencing issues signing in to the platform, both via the Developer Portal, and also via Studio Pro.

We have identified the immediate cause of the issue, and taken two remedial actions:
- Increased the resources assigned to the affected service
- Disabled non-essential portions of the service, to ensure the maximum amount of resources are assigned to core sign-in functionality.

The team is working with priority on a release to structurally prevent this issue recurring in the future.

Once the issue is structurally resolved, an RCA (Root cause analysis) will follow.
Apr 14, 12:21 CEST