Update - We'll be updating Developer Portal with a fix to stabilise the issue Tuesday morning (see scheduled maintenance). We continue to work on this to resolve this with a permanent solution.
Dec 10, 20:12 CET
Investigating - We've received some reports that constant values and scheduled event states were not correctly converted with the Cloud Portal release of December 1. This can result in one or more constant values and scheduled event states being reverted to the default value. When you're deploying a new revision of your application, please double-check the constant values before restarting the application, to make sure the correct value is getting deployed. If needed, correct the value. Once a value has been corrected, the correct value will be retained.

We are investigating the root cause of this issue and are working on a permanent solution.
Dec 7, 09:35 CET
Update - We are further investigating this issue. The changes that have been made are an improvement, however there are still reports of false positives in the morning (CET) for EU Cloud V4 customers (Frankfurt). Next update will be placed on or before Friday 14 December close of business CET.
Nov 28, 17:39 CET
Investigating - Over the last few days an increase in the number of false positives for the 'no runtime heartbeat' message in our Mendix Europe cloud has been observed. We are currently in the process of investigating the root cause and will continue to monitor the situation. We will place another update on 27th of November by 17:00 CET.
Nov 26, 18:15 CET
Mendix Services Operational
Team Server   Operational
Project Management   Operational
Deploy / Operate - Mendix Cloud   Operational
Deploy / Operate - SAP Cloud   Operational
Launchpad   Operational
Modeling (Web)   ? Operational
Support portal   Operational
Deploy / Operate - IBM Cloud   Operational
Mendix Cloud V4 Operational
Mendix Cloud V4 US   Operational
Mendix Cloud V4 EU   Operational
Mendix Cloud V4 Asia Pacific   Operational
Mendix Cloud V4 Free Tier EU   Operational
Mendix Cloud V4 UK   Operational
Mendix Cloud V4 IE   Operational
Mendix Cloud V3 Operational
Mendix Cloud V3 US   Operational
Mendix Cloud V3 EU   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mendix Cloud V4 - UK Dec 12, 18:00 - Dec 13, 02:00 CET
We will be performing scheduled maintenance on Mendix Cloud v4 - UK. An important part of the application infrastructure will be upgraded to the latest version. All Mendix customer applications in this region will need to be stopped and started on the new application infrastructure. Downtime per Mendix application will be minimized to a couple of minutes. This is also the case when you are running your Mendix App in a multi instance setup. During the upgrade it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler.
Posted on Nov 28, 11:47 CET
Mendix Cloud V4 - EU Dec 16, 08:00-20:00 CET
We will be performing scheduled maintenance on Mendix Cloud v4 - EU. An important part of the application infrastructure will be upgraded to the latest version. All Mendix customer applications in this region will need to be stopped and started on the new application infrastructure. Downtime per Mendix application will be minimized to a couple of minutes. This is also the case when you are running your Mendix App in a multi instance setup. During the upgrade it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler.
Posted on Nov 30, 16:27 CET
Mendix Cloud V4 - US Jan 1, 08:00-16:00 CET
Update - Because of the performance issues we have in our Free-Tier environment, which is related to the upgrade of the application infrastructure, we will have to postpone the upgrade of Mendix Cloud v4 - US until further notice.
Dec 6, 15:35 CET
Scheduled - We will be performing scheduled maintenance on Mendix Cloud v4 - US. An important part of the application infrastructure will be upgraded to the latest version. All Mendix customer applications in this region will need to be stopped and started on the new application infrastructure. Downtime per Mendix application will be minimized to a couple of minutes. This is also the case when you are running your Mendix App in a multi instance setup. During the upgrade it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler.
Nov 21, 09:21 CET
Mendix Cloud V4 - Asia Pacific Jan 1, 13:00-21:00 CET
Update - Because of the performance issues we currently have in our Free-Tier environment, which is related to the upgrade of the application infrastructure, we will have to postpone the upgrade of the Mendix Cloud v4 - Asia Pacific environment until further notice.
Dec 4, 08:42 CET
Scheduled - We will be performing scheduled maintenance on Mendix Cloud v4 - Asia Pacific. An important part of the application infrastructure will be upgraded to the latest version. All Mendix customer applications in this region will need to be stopped and started on the new application infrastructure. Downtime per Mendix application will be minimized to a couple of minutes. This is also the case when you are running your Mendix App in a multi instance setup. During the upgrade it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler.
Nov 20, 18:43 CET
Past Incidents
Dec 11, 2018
Completed - The scheduled maintenance has been completed.
Dec 11, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:30 CET
Scheduled - We will be releasing an intermediate fix version of our Developer Portal related to App Constants mentioned earlier on this status page. Some services on home.mendix.com will be unavailable. You will not be able to use the Deploy or Operate sections in the menu or use the Deployment API.
Dec 10, 19:57 CET
Dec 10, 2018
Resolved - We have confirmation that the suspected root cause was indeed causing the performance issues. We are closing this incident while we are working with the 3rd party in getting the issue structurally resolved.
Dec 10, 19:55 CET
Monitoring - A potential root cause for the slow or failing app deployments has been identified. This morning (CET) a fix has been deployed, which restored performance of app deployments to an acceptable level. We will continue to monitor the situation. Next update will be placed on or before Monday December 10 close of business (CET).
Dec 8, 11:26 CET
Update - The functionality of the Free-Tier is not fully restored. We continue to work on restoring and are monitoring the situation closely. Updating and resuming apps should work normally, new apps might need a retry. Next update will be placed on or before Monday December 10 close of business CET.
Dec 7, 17:59 CET
Update - The functionality of the Free-Tier is now mostly restored, we continue to monitor the situation and will continue to improve the performance.

Next update will be placed on Thursday around close of business CET.
Dec 5, 20:06 CET
Update - The stability and performance of the Free-Tier environment are improving, it is now again possible to deploy Mendix apps and run them on the Free-Tier. We are closely monitoring the situation and making small changes when they have proven to increase the performance.

We expect to post an update today by the end of the business day CET.
Dec 5, 12:33 CET
Update - We've implemented a number of fixes which resulted in performance improvements. We are not satisfied with the results yet and are continuing to improve the performance and stability of the Free-Tier environment. We expect to post an update tomorrow around mid-day CET.
Dec 4, 17:37 CET
Update - We are in the process of implementing measures to resolve the performance problems, this is taking longer than expected. We expect to post an update to this incident at or before 17:00 CET.
Dec 4, 12:00 CET
Identified - We continue to investigate the issue. It is currently not possible to deploy new Free Apps or update existing Free Apps, this is true for deployment actions from the Desktop Modeler, modeler.mendix.com and the Modeler API.
We expect to place a further update at 9:00 AM CET on Tuesday Dec 4.
Dec 3, 18:23 CET
Update - We are continuing to investigate this issue.
Dec 3, 14:39 CET
Update - The deployment functionality of Free Apps is being restored, however, it is still having a lower than expected performance.
Resuming functionality of Free Apps is currently switched off, whilst we are researching the cause of the incident.
We will post an update to this incident at around 16:30.
Dec 3, 14:30 CET
Investigating - The deployment, starting and/or resuming of Mendix Free Apps on the Mendix Cloud is currently not working as expected. Symptoms observed are apps not or slowly deploying, not starting or resuming. These issues are also impacting the Cloud Portal, which has a degraded performance as well.

We are investigating these issues with the highest priority, the next status update will be published at 12:00 CET.
Dec 3, 11:15 CET
Dec 9, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 4, 2018
Completed - The scheduled maintenance has been completed.
Dec 4, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:00 CET
Scheduled - We will be releasing a new version of our Identity Services. Some services on home.mendix.com will be unavailable. You will not be able to sign-in during this time.
Dec 3, 15:51 CET
Dec 3, 2018
Resolved - The issues with creating packages from the Team Server have been resolved for commits from now on.

It is important that before creating a package from the Developer Portal, an extra commit step is executed. After the extra commit is done (eg. move an Entity around in your domain model, or add a space character somewhere, then you could commit already), creation of packages should work normally again in the Developer Portal.

All intermediate commits with missing attributes (described below) can only be built locally, from the Desktop Modeler, as described earlier.
Dec 3, 11:55 CET
Update - Users are also reporting that while committing a change to the Team Server, not all details are saved. The attributes 'Author', 'Commit Message' and 'Mendix Version' might appear empty. When this has indeed happened, the Developer Portal is unable to create packages from Team Server for these users affected.
Dec 3, 10:12 CET
Investigating - The Developer Portal is unable to create packages from Team Server for some users. Besides this, it seems also not able to show any Branches in the Developer Portal. The actual Branches on the Team Server are there, however, the Developer Portal seems unable to retrieve them and/or display them correctly. We're investigating.

A workaround for the moment is to use the Project > Create Deployment Package (F7) functionality from the Desktop Modeler instead, and uploading the resulting Deployment Package (MDA) to your Cloud Environment.
Dec 3, 09:13 CET
Dec 2, 2018
Completed - The upgrade is done.
Dec 2, 20:36 CET
Verifying - The deployment issue is solved. You can now deploy new Free-Apps or update existing ones.
Dec 2, 19:53 CET
Update - The maintenance window for this upgrade was originally planned until 17:00 CET. We did not solve the issue about the deployment service, described earlier. We are extending the maintenance window to find a solution.
Dec 2, 16:59 CET
Update - There are some issues with the deployment service. This service deploys new Apps and update existing Apps with a newer version. We are currently investigating the issue. As a result deploying Apps from the Developer Portal and Webmodeler is still not possible.
Dec 2, 14:47 CET
Update - Free Tier EU is partially available again. The environment is busy with starting the Apps that are being visited via the "Resume" functionality. Deploying new Apps from the Developer Portal and Webmodeler is still not possible.
Dec 2, 12:49 CET
Update - Hold on for 1 more moment. The application infrastructure is upgraded. We are very close to allow access to your Free-Apps again.
Dec 2, 12:09 CET
Update - The application infrastructure is currently being upgraded. This is taking longer than expected. All Free-Apps need to remain in stopped state for at least another hour.
Dec 2, 10:38 CET
Update - Currently all Free-Apps are stopped. You will get a "404 Not Found" error when visiting your Free-App.
Dec 2, 09:39 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 09:00 CET
Update - We found out an issue with the upgrade procedure in the final testing before the upgrade and decided to postpone a week to sort out the details. The upgrade will happen on the 2nd of December.
Nov 23, 15:17 CET
Scheduled - We will be performing scheduled maintenance on Mendix Cloud v4 Free Tier EU. An important part of the application infrastructure will be upgraded to the latest version. During the upgrade all Mendix Free-Apps will need to be stopped. We expect application unavailability of about 1 hour. Free-Apps that are accessed after the upgrade will automatically start again using the "Resume" functionality. During the upgrade it will not be possible to manage/deploy Mendix Free-Apps from the Developer Portal and Webmodeler.
Nov 8, 17:07 CET
Resolved - This incident should be resolved.
Dec 2, 08:30 CET
Monitoring - A fix has been implemented and we are monitoring the results. The stopping, starting and transporting of applications in Mendix Cloud v3 should be working again, together with other management actions.
Dec 1, 22:17 CET
Identified - We have identified an issue.
Dec 1, 20:07 CET
Investigating - A component in the management network is having issues, applications in Mendix Cloud v3 can not be stopped, started, or transported right now. Also retrieving logfiles and loglevels is not working. Apps will continue to run just fine as long as they are running, the affected scope here is management actions.
Dec 1, 17:20 CET
Dec 1, 2018
Completed - The maintenance was finished just before 21:10.
Post-release checklist has also been completed now.

Happy modeling!
Dec 1, 21:31 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 CET
Scheduled - Maintenance will be performed on the Mendix Team Server, a.k.a. Model Repository. During the maintenance window, actions like creating a new application and multi-user functionality in the Mendix Modeler will be unavailable.
Nov 26, 17:22 CET
Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018
Completed - The scheduled maintenance has been completed.
Nov 28, 07:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 07:01 CET
Scheduled - We will do maintenance of our Identity Services. Some services on home.mendix.com will be unavailable. You will not be able to sign-in during this time.
Nov 27, 15:51 CET
Nov 27, 2018
Resolved - An outage in an internal communication system affected the ability to (re)start applications from the portal in the last hour, or do related actions like show current log, show current running actions.

The problem has been resolved already.
Nov 27, 10:45 CET
Completed - The scheduled maintenance has been completed.
Nov 27, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 07:31 CET
Scheduled - We will be doing maintenance on our Identity Services. Some services on home.mendix.com will be unavailable. You will not be able to sign-in during this time.
Nov 26, 15:06 CET