Update - The process of isolating the cause of this issue is taking longer than expected. We are continuing our investigations and have made some small improvements that have not yet resulted in a resolution. We kindly request customers that are impacted by this issue to reach out to Support directly so we can assist.
We would like to emphasise that all restore operations are completed but the Portal will not reflect this status immediately. We apologise for any inconvenience caused by this issue.
May 14, 21:00 CEST
Update - We are continuing to investigate this issue.
Mar 30, 14:00 CEST
Investigating - We are currently investigating intermittent reports about high latency on the completion of restore actions on Mendix Cloud V3. Should a restore action not complete within the expected time frame, we request you kindly to reach out to Support.
In a possibly related issue, alerts may be sent out with a delay.
Mar 30, 13:59 CEST
Mendix Services
Operational
Team Server
Operational
Project Management
Operational
Deploy / Operate - Mendix Cloud
Operational
Deploy / Operate - SAP Cloud
Operational
Studio
?
Operational
Studio Pro
?
Operational
Support portal
Operational
Mendix Cloud V3
Operational
Mendix Cloud V3 US
Operational
Mendix Cloud V3 EU
Operational
Mendix Cloud V4
Operational
Mendix Cloud V4 US
Operational
Mendix Cloud V4 EU
Operational
Mendix Cloud V4 Asia Pacific
Operational
Mendix Cloud V4 Free Tier EU
Operational
Mendix Cloud V4 UK
Operational
Mendix Cloud V4 IE
Operational
Mendix Cloud Dedicated EU-1
Operational
Mendix for Private Cloud
Operational
Deploy / Operate - Mendix for Private Cloud
Operational
Scheduled -
We will be performing maintenance on our Developer Portal. Some services on home.mendix.com will be unavailable. You will not be able to access Environments and operate your apps deployed to SAP Cloud Platform.
May 26, 14:03 CEST
We will be updating our Developer Portal. See https://docs.mendix.com/releasenotes/developer-portal/ for release notes. Some services on https://home.mendix.com will be unavailable. During the update you will not be able to use the Deploy or Operate sections in the menu or use the Deployment API.
Posted on
May 18, 18:33 CEST
The Mendix App Store will be under maintenance during this time. It won't be possible to create new apps or to download content from the App Store.
Posted on
May 26, 11:19 CEST
Completed -
The scheduled maintenance has been completed.
May 27, 14:28 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 CEST
Scheduled -
Maintenance is scheduled for the application infrastructure of Mendix Cloud v4 - IE. The application infrastructure will be upgraded to the latest version. A 7 hour maintenance window is planned.
Start: Wednesday, May 27th, 2020, 08:00 UTC End: Wednesday, May 27th, 2020, 15:00 UTC
Impact on Mendix apps
During the upgrade the Runtime Engines (application instances) of your Mendix applications will be restarted and deployed to the upgraded application infrastructure. This is executed automatically in no specific order. Only one Runtime Engine of your multi-instance app will be restarted at a time. There will be no unavailability for apps running in a multi-instance setup (apps that are horizontally scaled and have multiple Runtime Engines). Unavailability for single instance apps will be minimized to a couple of seconds. During the upgrade management and deployment to this region from the Developer Portal and Webmodeler will be limited.
May 13, 11:12 CEST
Completed -
The scheduled maintenance has been completed.
May 27, 14:12 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 CEST
Scheduled -
Maintenance is scheduled for the application infrastructure of Mendix Cloud v4 - UK. The application infrastructure will be upgraded to the latest version. A 6 hour maintenance window is planned.
Start: Wednesday, May 27th, 2020, 08:00 UTC End: Wednesday, May 27th, 2020, 14:00 UTC
Impact on Mendix apps
During the upgrade the Runtime Engines (application instances) of your Mendix applications will be restarted and deployed to the upgraded application infrastructure. This is executed automatically in no specific order. Only one Runtime Engine of your multi-instance app will be restarted at a time. There will be no unavailability for apps running in a multi-instance setup (apps that are horizontally scaled and have multiple Runtime Engines). Unavailability for single instance apps will be minimized to a couple of seconds. During the upgrade management and deployment to this region from the Developer Portal and Webmodeler will be limited.
May 13, 11:09 CEST
Completed -
The scheduled maintenance has been completed.
May 27, 14:04 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 CEST
Scheduled -
Maintenance is scheduled for the application infrastructure of Mendix Cloud v4 - Asia Pacific. The application infrastructure will be upgraded to the latest version. A 6 hour maintenance window is planned.
Start: Wednesday, May 27th, 2020, 08:00 UTC (17:00 JST) End: Wednesday, May 27th, 2020, 14:00 UTC (23:00 JST)
Impact on Mendix apps
During the upgrade the Runtime Engines (application instances) of your Mendix applications will be restarted and deployed to the upgraded application infrastructure. This is executed automatically in no specific order. Only one Runtime Engine of your multi-instance app will be restarted at a time. There will be no unavailability for apps running in a multi-instance setup (apps that are horizontally scaled and have multiple Runtime Engines). Unavailability for single instance apps will be minimized to a couple of seconds. During the upgrade management and deployment to this region from the Developer Portal and Webmodeler will be limited.
May 13, 11:03 CEST
Completed -
The scheduled maintenance has been completed.
May 27, 08:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 07:00 CEST
Scheduled -
We will be releasing a new version of our Developer Portal. All services on home.mendix.com will be unavailable. You will not be able to administer apps or deploy them during this time.
May 19, 12:09 CEST
Resolved -
We have monitored the performance over the weekend, and the affected "Database statistics" graphs in the Mendix Cloud V4 EU region seem to be back to normal, i.e. there are no more gaps.
May 25, 10:48 CEST
Monitoring -
We have reverted to a previously deployed version of the service that collects database metrics. Upon initial inspection, this appears to solve the issue of gaps in the graphs for database statistics.
We will continue to monitor the situation over the next few hours.
May 20, 12:11 CEST
Investigating -
We have observed that some customers have gaps in their metrics graphs, specifically under the "Database statistics" section. The affected time period is (approximately) from Monday 18th May 0900 CEST and onwards.
So far, this seems to be limited to customers in the Mendix Cloud V4 EU region.
We are investigating the issue, and will provide further updates as we have more information.
May 19, 17:17 CEST
Resolved -
The incident has been resolved.
May 25, 10:04 CEST
Monitoring -
A fix has been implemented and we are actively monitoring.
May 25, 09:19 CEST
Investigating -
We have observed and are investigating a reduction in the functionality of the Developer Portal. Sign up and creating a new app via the portal are currently not working correctly. We are investigating the problem.
May 24, 17:29 CEST
Completed -
The scheduled maintenance has been completed.
May 24, 12:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 11:00 CEST
Scheduled -
We will be releasing a new version of our Identity Services. Services on login.mendix.com will be unavailable.
Sign-in will not be available during this time on:
- home.mendix.com
- Mendix Studio
- Mendix Studio Pro
May 20, 13:57 CEST
Completed -
The scheduled maintenance has been completed.
May 19, 08:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:00 CEST
Scheduled -
The Mendix App Store will be under maintenance during this time. It won't be possible to create new apps or to download content from the App Store.
May 12, 13:47 CEST
Completed -
The scheduled maintenance has been completed.
May 19, 07:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:01 CEST
Scheduled -
We will be performing maintenance on our Developer Portal. Some services on home.mendix.com will be unavailable. You will not be able to access Environments and operate your apps deployed to SAP Cloud Platform.
May 18, 15:41 CEST
Resolved -
This incident has been resolved.
May 14, 18:23 CEST
Investigating -
We have observed and are investigating degraded performance with the build component of the Developer Portal. Building a deployment package from Teamserver and deploying free apps will take longer than usual.
May 14, 16:54 CEST
Completed -
The scheduled maintenance has been completed.
May 14, 13:35 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 10:00 CEST
Scheduled -
Maintenance is scheduled for the application infrastructure of Mendix Cloud v4 - Free Tier EU. The application infrastructure will be upgraded to the latest version. An 8 hour maintenance window is planned.
Start: Thursday, May 14th, 2020, 08:00 UTC End: Thursday, May 14th, 2020, 16:00 UTC
Impact on Mendix Free apps
During the upgrade all Runtime Engines (application instances) will be restarted and deployed to the upgraded application infrastructure. This is executed automatically in no specific order. Unavailability will be minimized to a couple of seconds per Mendix Free-App. During the upgrade there will be moments where it will not be possible to manage/deploy your Mendix application from the Developer Portal and Webmodeler. In that case please retry your deployment a couple of minutes later.
May 12, 11:47 CEST
Resolved -
This incident has been resolved.
May 13, 17:56 CEST
Monitoring -
We have resolved the underlying issue. We will keep monitoring the situation for while to make sure that it does not re-occur.
May 13, 16:24 CEST
Investigating -
We have observed and are investigating an outage / degraded performance of https://sprintr.home.mendix.com/.
May 13, 15:54 CEST
Completed -
The scheduled maintenance has been completed.
May 13, 08:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:30 CEST
Scheduled -
We will be releasing a new version of our Identity Services. Services on login.mendix.com will be unavailable.
Sign-in will not be available during this time on:
- home.mendix.com
- Mendix Studio
- Mendix Studio Pro
May 12, 16:41 CEST