Identified - We have identified the cause of the issue, and are preparing a hot-fix release of the Developer Portal to solve the issue. This release is expected on Monday.

In the meantime, we do strongly recommend that customers postpone any backup restore operations, to avoid being unable to start your environment. However, our Support team is available to assist should you be unable to postpone a planned backup restore.
Apr 16, 17:05 CEST
Update - We have determined that approximately 25% of restores initiated are experiencing this issue. The restore succeeds, but this is not correctly reflected in the Developer Portal.

If you experience this issue, please contact our Support team for assistance.
Apr 16, 16:01 CEST
Investigating - We have received numerous reports that customers's applications are unable to start after restoring a backup.

Customers are receiving a message similar to "Failed to Start. is currently trying to restore a backup. Please wait until that is finished.", despite the restore having completed.

We are investigating this with priority and will provide updates shortly.
Apr 16, 15:42 CEST
Monitoring - We have observed that some users are experiencing issues signing in to the platform, both via the Developer Portal, and also via Studio Pro.

We have identified the immediate cause of the issue, and taken two remedial actions:
- Increased the resources assigned to the affected service
- Disabled non-essential portions of the service, to ensure the maximum amount of resources are assigned to core sign-in functionality.

The team is working with priority on a release to structurally prevent this issue recurring in the future.

Once the issue is structurally resolved, an RCA (Root cause analysis) will follow.
Apr 14, 12:21 CEST
Update - We have identified the issue as an exhaustion of a specific resource in our Deployment Portal, which caused many requests to respond slowly. This also had additional knock-on effects on other parts of the platform, which also experienced the same slowness responding to requests.

The immediate occurrence of this problem has been mitigated. The team is working on on a root analysis, which can be obtained via our Support channels once it is available.
Apr 14, 10:31 CEST
Monitoring - We have mitigated an issue with the degraded performance of our platform and are monitoring the situation.
Apr 14, 09:35 CEST
Investigating - We have observed and are investigating degraded performance of the Developer Portal.
Apr 14, 08:10 CEST
Update - We are continuing to monitor for any further issues.
Apr 15, 17:36 CEST
Update - We are continuing to actively monitor the situation.

Our initial mitigations - scaling up capacity - are having the desired effect: the situation has remained stable over the last 24 hours.

Our teams are continuing to work on the solution to mitigate this attack entirely.
Apr 15, 17:34 CEST
Monitoring - Since last week Friday, we have been facing availability issues with our developer portal services. Customer applications were not affected. We have seen intermittent issues specifically with the ability to log on to the Mendix Platform. Also, there were responsiveness issues with our developer portal services. We’re facing a distributed password reuse attack which uses credentials obtained from a 3rd party compromised resources. In essence, our login service is under load.

On Friday, we have scaled up our capacity that allow us to deal with the additional load, while we are working on a solution which is expected soon to mitigate the attack entirely. Our first analysis was that this would take care of user impact, but we’re still seeing many failed login attempts and service availability issues. Also, early yesterday and today, the high load on login caused an issue in a part of our infrastructure.

At this moment, we are working hard to stop the attack while increasing resources to mitigate any further consequences. We realise that the information we have been sharing so far has been generic. This was mainly due to the fact that we were not certain yet of the extent and the impact of this attack. We now are.

Customer applications have not been affected, and as stated, the issues did not affect the functioning of customer apps on the Mendix Cloud. The issues are contained to the developer experience. However, we strongly recommend everyone to frequently update their passwords to take the wind out of the sails of this type of attack. We’ll be posting updates as we progress towards stopping this attack while keeping our services up and running.
Apr 14, 17:58 CEST
Mendix Services Partial Outage
Team Server Operational
Project Management Operational
Deploy / Operate - Mendix Cloud Partial Outage
Deploy / Operate - SAP Cloud Operational
Studio ? Operational
Studio Pro Operational
Support Portal Operational
Academy Operational
Data Hub ? Operational
Control Center ? Operational
Mendix Cloud V3 Operational
Mendix Cloud V3 US Operational
Mendix Cloud V3 EU Operational
Mendix Cloud V4 Operational
Mendix Cloud V4 US Operational
Mendix Cloud V4 EU Operational
Mendix Cloud V4 Asia Pacific Operational
Mendix Cloud V4 Free Tier EU Operational
Mendix Cloud V4 UK Operational
Mendix Cloud V4 IE Operational
Mendix Cloud Dedicated EU-1 Operational
Mendix for Private Cloud Operational
Deploy / Operate - Mendix for Private Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be updating our Mendix For Private Cloud Developer Portal. After the release, you can check https://docs.mendix.com/releasenotes/developer-portal/deployment for release notes. Some services on http://privatecloud.mendixcloud.com/ will be unavailable. During the update you will not be able to access Environments and operate your apps deployed to Mendix For Private Cloud Platform.
Posted on Apr 18, 07:00 CEST
We will be releasing a new version of our Identity Services. Services on login.mendix.com will not be available.
Sign-in will not be available during this time on:
- home.mendix.com
- Mendix Studio
- Mendix Studio Pro
- MendixSSO applications
Posted on Apr 16, 15:15 CEST
Marketplace Maintenance Apr 20, 07:00-08:00 CEST
The Mendix Marketplace will be under maintenance during this time. It won't be possible to create new components or to download content from the Marketplace.
Posted on Apr 13, 18:00 CEST
Control Center Update Apr 20, 07:00-08:00 CEST
We will be releasing a new version of Control Center. All services on https://controlcenter.mendix.com will be unavailable. You will not be able to access Mendix Admin functionalities or any other Control Center pages during this time.
Posted on Apr 14, 12:05 CEST
Developer Portal Maintenance HOTFIX Apr 25, 08:00-11:00 CEST
We will be performing maintenance on our Developer Portal. All services on home.mendix.com will be unavailable. You will not be able to administer or deploy apps during this time.
Posted on Apr 16, 14:59 CEST
Upgrading storage system in Mendix Cloud V3 EU Apr 26, 09:00 - May 1, 09:00 CEST
We are performing regular maintenance on our storage system in the Mendix Cloud V3 EU.

As such, a subset of all applications will need to be upgraded to a new storage system over the coming weeks. This upgrade will cause downtime of applications, around 5 to 30 minutes per application.

Test and Acceptance environments will be upgraded between 26 April 2021 and 30 April 2021.
Production environments will be upgraded between 10 May 2021 and 14 May 2021.

If your application is one of the applications that will be upgraded, the technical contact of the application in question will already have received a notification via email, in addition to this message.
Posted on Apr 14, 12:49 CEST
Upgrading storage system in Mendix Cloud V3 EU May 10, 09:00 - May 15, 09:00 CEST
We are performing regular maintenance on our storage system in the Mendix Cloud V3 EU.

As such, a subset of all applications will need to be upgraded to a new storage system over the coming weeks. This upgrade will cause downtime of applications, around 5 to 30 minutes per application.

Test and Acceptance environments will be upgraded between 26 April 2021 and 30 April 2021.
Production environments will be upgraded between 10 May 2021 and 14 May 2021.

If your application is one of the applications that will be upgraded, the technical contact of the application in question will already have received a notification via email, in addition to this message.
Posted on Apr 14, 12:50 CEST
Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

Unresolved incidents: Application unable to start after restoring a backup, Problems signing in to the Mendix Platform, Developer Portal degraded performance.

Apr 15, 2021
Resolved - This incident has been resolved.
Apr 15, 19:41 CEST
Investigating - We are investigating reports of applications being stuck in the 'Restoring a backup...' state.
Apr 15, 15:07 CEST
Resolved - The issue has now been patched and resolved.

Customers can now continue with their self service migrations. Thanks for your patience while we resolved this issue.
Apr 15, 15:47 CEST
Update - The team is continuing to work with priority on the necessary fix, so that customers can once again perform self-service migrations.

Until then, out of an abundance of caution, we strongly advise all customers to postpone all V3 - V4 migrations where customers upload backups until further notice. This will ensure that migrations proceed as smoothly as possible.
Apr 8, 14:34 CEST
Identified - We have identified the cause of this issue and are working with priority to implement a mitigation, so that customers can continue with their self-service migrations.
Mar 30, 12:09 CEST
Investigating - We have received reports of problems when customers have uploaded a full backup during a V3 - V4 migration process which causes migrated apps to malfunction.

We are currently investigating the issue with priority, and correlating all reports to gain insight into the issue.

As such, out of an abundance of caution, we strongly advise all customers to postpone all V3 - V4 migrations where customers upload backups until further notice. This will ensure that migrations proceed as smoothly as possible.

If customers have a migration planned in the upcoming days, please contact Mendix Support to discuss next steps. Rest assured that whilst the official deprecation deadline of the Mendix Cloud V3 is 31st March 2021, any customers who have to postpone their migration as a result of this issue will be given ample time to complete the process.
Mar 29, 15:36 CEST
Completed - The scheduled maintenance has been completed.
Apr 15, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:00 CEST
Scheduled - The Data Hub Catalog will have a short downtime because of scheduled maintenance.
Apr 13, 13:22 CEST
Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:01 CEST
Scheduled - We will be updating our Developer Portal. During the update some services on https://home.mendix.com will be unavailable; you will not be able to use the Deploy or Operate sections in the menu or use the Deployment API.
Apr 12, 11:13 CEST
Apr 14, 2021
Completed - Release has been done.
Apr 14, 10:13 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 13, 17:35 CEST
Scheduled - We will be releasing a new version of Academy Portal. All services on https://academyportalcloud.mendixcloud.com/ will be unavailable. You will not be able to access exams or sign up to courses and exams. https://academy.mendix.com/ will be able for learning paths.
Apr 13, 17:31 CEST
Apr 13, 2021
Resolved - This incident has been resolved.
Apr 13, 10:15 CEST
Investigating - We have observed and are investigating degraded performance of the Developer Portal.
Apr 13, 09:07 CEST
Apr 12, 2021
Resolved - We have monitored the situation over the weekend and we're not seeing any issues with authentication anymore.
Apr 12, 11:30 CEST
Monitoring - We have identified the issue and implemented a fix. We will continue monitoring our systems over the weekend.
Apr 9, 17:24 CEST
Update - Even though we are still hitting resource limits, we are again seeing successful intermittent login attempts.
Apr 9, 11:55 CEST
Investigating - We are aware of issues with signing into the platform. We are investigating the issue and we're trying to resolve it as soon as we can.
Apr 9, 09:56 CEST
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 11:43 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 10:17 CEST
Investigating - We have observed and are investigating degraded performance of the Marketplace.
Apr 9, 08:52 CEST
Completed - The scheduled maintenance has been completed.
Apr 9, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 08:02 CEST
Scheduled - We will be upgrading our developer profiles app.
Apr 8, 17:07 CEST
Completed - The scheduled maintenance has been completed.
Apr 9, 08:23 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 08:20 CEST
Scheduled - The Data Hub Catalog will be restarted to apply some configuration changes, resulting in a brief moment of downtime during this window.
Apr 8, 14:39 CEST
Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 08:30 CEST
Scheduled - Update Data Hub Catalog
Apr 7, 11:42 CEST
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:00 CEST
Scheduled - The Mendix Marketplace will be under maintenance during this time. It won't be possible to create new components or to download content from the Marketplace.
Apr 1, 11:09 CEST
Apr 6, 2021
Resolved - This incident has been resolved.
Apr 6, 15:20 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 14:48 CEST
Identified - The issue has been identified and a fix is being implemented.
Apr 6, 14:33 CEST
Investigating - We have observed and are investigating degraded performance of the Developer Portal.
Apr 6, 14:31 CEST
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.