Monitoring - We have rolled out fixes for the memory leak and starting problems. We will monitor the status over the day.
Oct 17, 12:05 CEST
Update - Fixes for the memory leaks will be rolled out tomorrow.
Oct 16, 14:43 CEST
Update - Due to the memory leak, some applications may experience failure during start. After pressing start, the operation will abort without an error message. Deployment itself is unaffected. As a temporary workaround, you can refresh your browser page and then try the start operation.
Oct 11, 07:44 CEST
Update - We are currently testing the fix. The fix is scheduled to be rolled out early next week.
Oct 10, 16:46 CEST
Update - We are currently working on a fix.
Oct 9, 10:57 CEST
Identified - Root cause of the Deploy Platform unavailability was a memory leak. It has been restarted to resolve this temporary and a structural fix will be released soon.
Oct 9, 09:57 CEST
Investigating - The deployment and operate sections of the platform are currently unavailable. We are investigating the situation.
Oct 8, 15:52 CEST
Update - Together with our upstream provider, we have identified a few queries that can cause higher loads on the system. We are testing the changes and we will roll these out later this week.
Oct 16, 14:42 CEST
Update - We are still investigating with our upstream supplier what could cause the high peak loads of processing volumes. Meanwhile we are pro-actively monitoring each of the clusters for false positives to see if we can identify early warning signals.
Oct 10, 10:22 CEST
Update - We have not yet identified the root cause of the issue. What we can see is there are sudden spikes in the data volume that is processed by our alerting service. During these spikes, our alerting service falls behind in processing the runtime heartbeat. Due to the nature of the heartbeat (we alert when we have not seen one for a few minutes), this causes false alerts. We are investigating with our upstream supplier what causes these peaks. A circuit breaker is scheduled to be added to our alerting stack, so that we can avoid high volumes of false alerts during the peak loads.
Oct 9, 11:02 CEST
Identified - The cause of the issue appeared to be a temporary slowness in putting metrics data into our time series database. We will open a ticket with our Upstream provider to discover the cause of this. We will also implement a circuit breaker to prevent false positives to be sent in cases like these.
Sep 28, 14:19 CEST
Investigating - We're investigating why incorrect alerts were sent out to subscribers of application alerts.
Sep 24, 15:31 CEST
Mendix Services Operational
Team Server   Operational
Project Management   Operational
Deploy / Operate - Mendix Cloud   Operational
Deploy / Operate - SAP Cloud   Operational
Launchpad   Operational
Modeling (Web)   ? Operational
Mendix Cloud V3 Operational
Mendix Cloud V3 US   Operational
Mendix Cloud V3 EU   Operational
Mendix Cloud V4 Operational
Mendix Cloud V4 US   Operational
Mendix Cloud V4 EU   Operational
Mendix Cloud V4 Asia Pacific   Operational
Mendix Cloud V4 Free Tier EU   Operational
Mendix Cloud V4 UK   Operational
Mendix Cloud V4 IE   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Identity Services Release Oct 18, 07:00-08:00 CEST
We will be releasing a new version of our Identity Services. Some services on home.mendix.com will be unavailable. You will not be able to sign-in during this time.
Posted on Oct 16, 15:45 CEST
Past Incidents
Oct 17, 2018
Completed - The scheduled maintenance has been completed.
Oct 17, 08:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:30 CEST
Scheduled - We will be releasing a new version of our Developer Portal. See https://docs.mendix.com/releasenotes/developer-portal/ for release notes. Some services on home.mendix.com will be unavailable. You will not be able to use the Deploy or Operate sections in the menu or use the Deployment API.
Oct 16, 14:33 CEST
Oct 16, 2018
Completed - Scheduled maintenance is complete.
Oct 16, 08:13 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:20 CEST
Scheduled - We will be releasing a new version of our Developer Portal. All services on home.mendix.com will be unavailable. You will not be able to administer apps or deploy them during this time.
Oct 12, 14:50 CEST
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Completed - Release completed. Developer Profile is available again.
Oct 11, 09:19 CEST
Verifying - The release has been completed. Most services on home.mendix.com are available again. You may not be able to reach your Developer Profile at this moment. We are investigating.
Oct 11, 08:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:20 CEST
Update - We have rescheduled the release to Thursday 11 October 7:20 AM CEST.
Oct 9, 10:27 CEST
Scheduled - We will be releasing a new version of our Developer Portal. All services on home.mendix.com will be unavailable. You will not be able to administer apps or deploy them during this time.
Oct 8, 14:34 CEST
Oct 10, 2018
Completed - The scheduled maintenance has been completed.
Oct 10, 07:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:30 CEST
Scheduled - We will be releasing a new version of our Identity Services. Some services on home.mendix.com will be unavailable. You will not be able to sign-in during this time.
Oct 9, 13:27 CEST
Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018
Resolved - The temporary slowness has gone away. We will investigate the reasons for the periodic spikes in insertion latency.
Oct 4, 16:27 CEST
Update - We are continuing to investigate this issue.
Oct 4, 13:20 CEST
Investigating - We have detected a processing lag inserting metrics data into our time series database in the Mendix Asia cluster. Please expect false positives on your runtime heartbeat.
Oct 4, 13:19 CEST
Oct 3, 2018

No incidents reported.