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The incident has been resolved. The logs are fully recovered on all affected clusters. If you still experience problems, please reach out to our support team.
Posted Jan 20, 2026 - 14:19 UTC
Monitoring
We are happy to share that the fix has been deployed to production. The log ingestion pipeline is recovering, and we are closely monitoring its progress.
This incident will be updated as events warrant.
Posted Jan 20, 2026 - 10:01 UTC
Update
We are happy to share that we have created a fix for the issue. We are planning to roll the fix out to production within 2 hours.
This incident will be updated as events warrant.
Posted Jan 20, 2026 - 08:20 UTC
Update
As we have mentioned in the previous update, we did find the root cause of the issue. It is taking longer than expected to implement a fix due to technical challenges.
This incident will be updated as events warrant.
Posted Jan 19, 2026 - 16:07 UTC
Identified
We have identified the root cause of the issue, but still working on the fix. It is a compatibility issue with OpenSearch 2.x & logstash plugin.
This incident will be updated in 1 hour, or as events warrant.
Posted Jan 19, 2026 - 14:28 UTC
Investigating
We are investigating an incident with application log ingestion on CloudFoundry. Customers may experience delayed availability of application logs on the Mendix Portal.
Live logging is not impacted.
This incident will be updated in 1 hour, or as events warrant.
Posted Jan 19, 2026 - 13:19 UTC
This incident affected: Mendix Cloud Regions (Mendix Cloud US-East, Mendix Cloud EU (Frankfurt), Mendix Cloud EU (Frankfurt 2)).