We have implemented a fix and are currently monitoring the results, customers should again be able to perform deployments as usual.
Posted Nov 10, 2023 - 11:29 CET
Identified
The root cause of the issue has been identified and we are currently working on a fix.
Posted Nov 10, 2023 - 11:02 CET
Update
From our initial investigation we have determined that first-time deployments of applications are also affected in the Frankfurt region. We have updated the affected Mendix Cloud regions in this incident to reflect that.
Posted Nov 10, 2023 - 10:37 CET
Investigating
We are currently investigating an issue with first-time deployments of applications in the Frankfurt-2 region. After deployment the application is unable to start and an error "Initializing Environment Failed. Please try again and contact support if the problem persists" is displayed.
We advise customers to hold off on deploying new applications while we investigate the root cause.
Posted Nov 10, 2023 - 10:06 CET
This incident affected: Mendix Cloud (Mendix Cloud EU (Frankfurt), Mendix Cloud EU (Frankfurt 2)) and Mendix Services (Deploy - Mendix Cloud).