We have resolved the issue. Support portal including search functionality is fully operational again.
Posted Jan 31, 2020 - 16:00 UTC
Update
We have identified the root cause and have implemented a work around. It is possible to create and submit tickets, but the search function has been disabled for now. We are working on fixing this.
Posted Jan 31, 2020 - 12:39 UTC
Update
We are still working with our third party solution provider on this issue. At this moment the root cause is still unknown; we are actively looking for workarounds.
Posted Jan 31, 2020 - 08:00 UTC
Identified
We have received reports from customers that were unable to create new support requests through our Support portal. We are investigating the issue together with the third-party supplier of our Support tool. If you want to create a new support request, you can call always one of the phone numbers listed on our Support page, https://support.mendix.com, or send an email to support[at]mendix.com.