Mendix Cloud: Failure to start app after new deployment
Resolved
This incident has been resolved.
Posted Jul 10, 2024 - 14:31 CEST
Monitoring
We have deployed a hotfix on the Mendix Cloud Platform. We are monitoring the results.
Please redeploy your Mendix app, if you have been affected.
Posted Jul 10, 2024 - 12:13 CEST
Update
We are continuing to work on a fix for this issue.
Posted Jul 10, 2024 - 11:55 CEST
Update
We have identified the root cause. Deployment of a Mendix app on the Mendix Cloud platform requires downloading of external dependencies during the deployment process.
One of the dependencies is temporarily not accessible which is causing failed deployments.
We've published a copy of the dependency on our own network and are preparing a hotfix release pointing to the new location. We expect to release this hotfix within the next hour.
Next update will be in 1 hour or as events warrant.
Posted Jul 10, 2024 - 11:18 CEST
Identified
We have found the root cause of the issue, and we are working on a solution to fix it.
Please hold any new deployments until this issue has been resolved.
We will update this incident as events warrant.
Posted Jul 10, 2024 - 09:30 CEST
Investigating
We noticed apps can't be started after a new deployment. We are investigating the root cause of the incident.
Please hold any new deployments until this issue has been resolved.
We will update this incident as events warrant.
Posted Jul 10, 2024 - 08:54 CEST
This incident affected: Mendix Cloud (Mendix Cloud US-East, Mendix Cloud EU (Frankfurt), Mendix Cloud Asia Pacific (Tokyo), Mendix Cloud Free Tier EU, Mendix Cloud UK, Mendix Cloud IE, Mendix Cloud US-West, Mendix Cloud Asia Pacific (Sydney), Mendix Cloud Canada (Central), Mendix Cloud Asia Pacific (Singapore), Mendix Cloud Asia Pacific (Mumbai), Mendix Cloud Middle East (Bahrain), Mendix Cloud Africa (Cape Town), Mendix Cloud Middle East (UAE), Mendix Cloud South America (São Paulo), Mendix Cloud EU (Frankfurt 2), Mendix Cloud Asia Pacific (Osaka), Mendix Cloud Asia Pacific (Seoul), Mendix Cloud Asia Pacific (Jakarta)), Mendix Cloud Dedicated (Mendix Cloud Dedicated APAC, Mendix Cloud Dedicated US-West, Mendix Cloud Dedicated EU, Mendix Cloud Dedicated US-East, Mendix Cloud Dedicated UK), and Mendix Services (Deploy - Mendix Cloud).